Customer Service Representative – Insurance CSR
Location: Starkville, MS
Job Type: fulltime
Company: Frank Chiles StateFarm
Salary: $34000.0 - $43000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative – Insurance CSR Position OverviewFrank Chiles - State Farm Agency is seeking a dedicated and professional Customer Service Representative – Insurance CSR to join our team in Starkville, MS. As a Customer Service Representative – Insurance CSR, you will be a key point of contact for our valued clients, delivering exceptional service and supporting our mission to provide high-quality insurance solutions. This full-time role offers an excellent opportunity to build your skills within the insurance industry in a supportive and well-established environment.
Responsibilities- Answer incoming calls and greet clients in a courteous and professional manner.
- Establish and maintain strong customer relationships by following up with clients as needed.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options and assist them in making informed decisions.
- Support the sales process by identifying customer needs and providing appropriate solutions.
- Collaborate with team members to ensure a positive and cohesive work environment in the Starkville, MS office.
- Previous sales experience in roles such as inside sales representative, outside sales, retail sales associate, or telemarketing is preferred, but not required.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and proactive in problem-solving.
- Detail-oriented with strong organizational abilities.
- Ability to work effectively in a team environment and contribute to group goals.
- Strong assessment skills to identify customer needs and conduct effective client interviews.
- Ability to relate to customers and build meaningful professional relationships.
- Must be able to obtain a Property & Casualty insurance license.
- Must be able to obtain a Life and Health insurance license.
As a Customer Service Representative – Insurance CSR, you will gain valuable experience in the insurance industry and have opportunities for professional growth within the agency. The role offers exposure to a variety of customer-focused tasks, allowing you to develop both technical and interpersonal skills. Working in Starkville, MS provides the benefit of joining a respected agency with a strong local presence.
Legal NoticeThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.