Customer Service Representative – Insurance
Location: Sacramento, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Administrative
Job Description Apply Now
Customer Service Representative – Insurance Job OverviewPeter Schiro – State Farm Agency, based in Sacramento, CA, is seeking a dedicated and professional Customer Service Representative – Insurance for a Full-time opportunity. As a key member of our team, you will play an essential role in providing exceptional customer service and support for our well-established State Farm agency. This position is ideal for individuals who are passionate about client care and have a strong interest in helping customers understand their insurance options and policies.
Responsibilities- Answer incoming phone calls and warmly greet clients as they visit the office, ensuring a welcoming and professional environment at all times.
- Build and maintain strong customer relationships, following up with clients as needed to address questions and ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Guide customers through a needs-based review process to educate them about available insurance policies and options, helping them make informed decisions that align with their unique needs.
- Previous experience in a customer service role is preferred, particularly in the insurance industry.
- Excellent communication abilities, both written and verbal, with attentive listening skills.
- Demonstrated self-motivation and a proactive approach to problem-solving.
- Keen attention to detail and the ability to work efficiently in a collaborative, team-oriented environment.
- Strong interpersonal skills with the capacity to assess customer needs and conduct effective interviews.
- Ability to build rapport and relate effectively to customers from diverse backgrounds.
- Property and Casualty insurance license (or willingness and ability to obtain one).
- Life and Health insurance license (or willingness and ability to obtain one).
- Competitive hourly pay with opportunities for commissions and bonuses based on experience.
- Paid time off, including vacation and personal or sick days, to support work-life balance.
- Retirement plan options to help you plan for the future.
- Valuable industry experience within a reputable State Farm agency.
- Potential for career growth and advancement within the office for high-performing team members.
Sacramento, CA, offers a vibrant community and a dynamic business environment, making it an excellent place for professionals seeking growth and development in the insurance industry.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.