Customer Service Representative – Insurance
Location: Sacramento, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Administrative
Job Description Apply Now
The Peter Schiro - State Farm Agency is seeking a dedicated and customer-focused Customer Service Representative – Insurance to join our professional team in Sacramento, CA on a full-time basis. As a core member of this established agency, you will play a pivotal role in delivering outstanding customer service and enhancing the overall client experience for State Farm policyholders.
In this Customer Service Representative – Insurance role, you will serve as a primary point of contact for clients, providing prompt, accurate, and friendly assistance regarding a wide variety of insurance solutions. You will be instrumental in building long-term client relationships, earning trust, and supporting customers in making informed decisions about their insurance needs. As a valued member of the team, your contributions will help reinforce State Farm’s reputation for exceptional service and reliability.
Working in Sacramento, CA provides you the unique opportunity to be part of a vibrant, diverse community while representing a reputable insurance agency. You will be supported by a collaborative team environment that values growth, learning, and professional development. This is an excellent position for service-oriented professionals who are motivated to make a positive impact and advance within the insurance industry.
Customer Service Representative – Insurance Summary- Act as a key team member delivering exceptional customer support for insurance clients.
- Promote trust and loyalty among State Farm policyholders by providing knowledgeable service and guidance.
- Serve as a resource for client inquiries, policy changes, claims, and insurance education.
- Foster a positive and professional office environment that reflects the agency’s mission and values.
- Answer incoming calls and warmly greet clients, addressing their questions and concerns.
- Establish and nurture strong customer relationships through proactive communication and follow-up.
- Deliver accurate support for insurance policy inquiries, eligibility, coverage details, policy modifications, claims processes, and billing explanations.
- Utilize a customer-centric, needs-based approach to educate clients about available insurance products and options.
- Document client interactions and maintain up-to-date records to ensure seamless service delivery.
- Collaborate with the team to resolve customer issues and identify opportunities for improvement.
- Meet established performance metrics and contribute to agency goals.
- Competitive hourly pay with the opportunity for commissions and bonuses based on performance and experience.
- PTO including vacation and personal/sick days to promote work-life balance.
- Retirement plan options for long-term financial security.
- Valuable on-the-job experience and training in the insurance industry.
- Opportunities for career advancement and professional growth within the agency.
- Previous experience in customer service is preferred.
- Strong written, verbal, and listening communication skills.
- Self-motivated with a high degree of attention to detail.
- Proactive approach to problem solving and a commitment to delivering results.
- Ability to work effectively as part of a team environment.
- Skilled in assessing client needs and conducting effective interviews.
- Demonstrated ability to build rapport and relate to a diverse client base.
- Must be able to obtain a Property and Casualty insurance license.
- Must be able to obtain a Life and Health insurance license.
- Enthusiastic about providing excellent customer service in a fast-paced insurance office setting.
- Adaptable and eager to learn about a range of insurance products and services.
- Demonstrates professionalism, integrity, and reliability in every client interaction.
- Enjoys collaborating with a team and taking initiative to solve problems.
- Willing to pursue necessary insurance licensing and ongoing training opportunities.
- This position is employed by a State Farm independent contractor agent, not by State Farm Insurance Companies.
- Applicants must be able to complete all applicable licensing and training programs successfully.
- State Farm agents are independent contractors who hire and manage their own staff. Employees of State Farm agents are not employees of State Farm Insurance Companies.
If you are ready to launch a rewarding career as a Customer Service Representative – Insurance in Sacramento, CA and make a difference in the lives of clients, we invite you to apply by clicking the job application button today. Take the first step toward joining a team that values your dedication and supports your professional aspirations.