Customer Service Representative (CSR)
Location: New Holland, PA
Job Type: Temp-Perm
Company: Tristarr Recruiting
Salary: $$0 - $
Category: Insurance
Job Description Apply Now
Customer Service Representative (CSR)Join a dynamic team as a Customer Service Representative (CSR) in New Holland, PA, where you will play a crucial role in supporting customers, agents, and claimants by providing timely and effective assistance. This full-time position is ideal for individuals who excel at communication, problem-solving, and delivering outstanding customer service in a professional office environment.
Key Responsibilities- Serve as the first point of contact for customer inquiries, ensuring each interaction is handled with professionalism and care.
- Respond to customer questions and requests via multiple channels, including phone, email, and fax.
- Assess the nature of customer concerns and determine resolution steps within established guidelines or escalate to the appropriate department when necessary.
- Address inquiries related to underwriting, claims, accounting, and marketing, providing accurate information and support within the scope of the CSR role.
- Document all customer interactions accurately and maintain records to support service quality and continuous improvement initiatives.
- Monitor service trends and offer feedback to leadership to enhance the customer experience.
- If assigned, greet and assist visitors at the front desk, while monitoring building access in accordance with company policies.
- Support administrative activities such as assembling and preparing renewal mailings, as needed to facilitate smooth office operations.
- Perform additional tasks and projects as assigned by the supervisor, demonstrating flexibility and teamwork.
- High school diploma or equivalent is required for this Customer Service Representative (CSR) position.
- Willingness to learn property and casualty insurance terminology and processes; prior experience in insurance or customer service is preferred but not required.
- Demonstrated ability to deliver effective customer service in previous roles is a plus.
- Proficiency with communication tools, software applications, and standard office equipment is necessary for success in this role.
- Ability to work in a professional office environment, operate a computer for extended periods, and move work materials weighing up to 10 pounds.
- Must be able to perform essential job functions with or without reasonable accommodation.
As a Customer Service Representative (CSR) in New Holland, PA, you will have the opportunity to develop your professional skills and grow within the insurance industry. This full-time role is well-suited for individuals who are customer-focused, adaptable, and eager to contribute positively to a team environment. New Holland, PA, is known for its welcoming community and offers a supportive atmosphere for career development.
If you are driven to provide top-tier customer support and are seeking a role where you can make a meaningful impact, we encourage you to apply for the Customer Service Representative (CSR) position today.