Customer Service Representative
Location: PITTSBURGH, PA
Job Type: fulltime
Company: Mike Newell - State Farm Agency
Salary: $37500.0 - $41000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Position OverviewThe Customer Service Representative is a vital member of the team, responsible for supporting clients and ensuring their needs are met through outstanding service and effective communication. This full-time role is an excellent opportunity for motivated individuals who are interested in growing their careers within the insurance sector. As a Customer Service Representative, you will have the opportunity to work in a dynamic environment, supporting customers and contributing to the overall success of the organization.
Key Responsibilities- Establish and maintain strong customer relationships, ensuring ongoing communication and support for clients as required.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options and help them make informed decisions.
- Demonstrate a strong work ethic and a commitment to achieving success every day.
- Provide timely and comprehensive activity reports to management or the agent as needed.
- Remain current with product changes, licensing requirements, technical developments, and continuing education within the insurance industry.
- Excellent interpersonal skills, with the ability to communicate effectively both verbally and in writing.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to work effectively both independently and as part of a team.
- Skilled in managing multiple tasks and priorities in a fast-paced environment.
- Comfortable learning and using computer functions and software systems.
- Demonstrated dedication to providing exceptional customer service.
- Pride in completing work accurately and efficiently.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Salary plus monthly bonus opportunities.
- PTO (including vacation and personal/sick days).
- Retirement plan options.
- Healthcare reimbursement available.
- Valuable experience and exposure to the insurance industry.
- Growth potential and opportunities for advancement within the office.
As a Customer Service Representative, you will work closely with an independent insurance agent, supporting clients and helping drive the organization’s mission of delivering remarkable customer experiences. This position offers a rewarding career path for those who are motivated to succeed and interested in the insurance field. Employees must be able to successfully complete any required licensing and training programs. This role is with an independent contractor agent, not with the parent insurance company. Employees of independent agents are not employees of the parent insurance provider.