Customer Service Representative (CSR)
Location: Media, PA
Job Type: fulltime
Company: Ed Hanway State Farm Agent
Salary: $40000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewThe Customer Service Representative (CSR) plays a pivotal role in supporting the daily operations of an insurance agency. As a key member of the team, the CSR is responsible for delivering a remarkable customer experience, ensuring each client receives prompt, accurate, and friendly service. This full-time opportunity is ideal for individuals seeking to engage in value-based conversations and contribute to business growth within a dynamic, fast-paced environment. Working alongside a successful independent agent, the CSR supports both inbound and outbound customer interactions related to insurance products and services.
Responsibilities- Establish and nurture customer relationships, providing consistent follow-up to address client needs and inquiries.
- Respond promptly and accurately to customer questions regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused, needs-based review process to educate clients about appropriate insurance options and recommend suitable products.
- Maintain a strong work ethic and demonstrate a daily commitment to achieving team and individual success.
- Provide timely and thorough activity reports to the agent, documenting key interactions and outcomes.
- Remain current on product changes, licensing requirements, technical developments, and ongoing educational opportunities relevant to the insurance industry.
- Excellent interpersonal and communication skills, including written, verbal, and active listening capabilities.
- Strong organizational abilities with attention to detail and accuracy in all tasks.
- Self-motivated and proactive in identifying and solving problems to support customer satisfaction and agency goals.
- Ability to work effectively both independently and as part of a collaborative team.
- Demonstrated capacity to multi-task and prioritize responsibilities in a busy office environment.
- Competency in learning and navigating computer functions and agency management systems.
- Pride in delivering work that is completed accurately and in a timely manner.
- Commitment to ongoing professional growth and development through continuing education.
- Property & Casualty license (must be able to obtain if not already held).
- Life and Health license (must be able to obtain if not already held).
This full-time Customer Service Representative (CSR) position offers valuable experience and the potential for career advancement within the agency. Working in this role provides exposure to a variety of insurance products and an opportunity to develop meaningful relationships with clients. The agency is committed to fostering a positive and professional work environment that encourages growth and recognizes achievement.
This position is with an independent contractor agent and not with State Farm Insurance Companies. Employees of State Farm agents must comply with all applicable licensing requirements and successfully complete required training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.