Customer Service Representative (CSR)
Location: MIDLAND, TX
Job Type: fulltime
Company: Eddy Ohlenburg - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job OverviewThe Customer Service Representative (CSR) is an integral part of an insurance agency team, supporting business growth and client satisfaction through exceptional service delivery. This full-time role offers an exciting opportunity for motivated individuals who thrive in dynamic environments and enjoy assisting clients with insurance-related needs. While previous insurance experience is not required, the agency will provide comprehensive training for candidates who demonstrate the right skills and drive to succeed. The Customer Service Representative (CSR) will interact directly with clients, helping them navigate insurance options and providing support throughout the entire customer experience.
Key Responsibilities- Establish and nurture customer relationships, ensuring ongoing client satisfaction and retention.
- Respond promptly, accurately, and courteously to customer inquiries, including questions about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
- Utilize a customer-focused, needs-based approach to educate clients about available insurance products and services.
- Maintain consistent communication with clients to address their evolving needs and ensure policy compliance.
- Demonstrate a strong work ethic and commitment to achieving daily success and supporting agency goals.
- Prepare and provide timely, thorough activity reports to the agent, tracking client interactions and policy updates.
- Stay updated on product changes, licensing requirements, technical developments, and complete necessary continuing education as required by industry standards.
- Excellent interpersonal skills, with the ability to build rapport and trust with clients.
- Strong written, verbal, and listening communication skills.
- Organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Self-motivated and proactive in identifying and resolving customer issues.
- Commitment to outstanding customer service and satisfaction.
- Comfortable learning and navigating computer systems for client management and reporting.
- Ability to work collaboratively in a team environment while taking personal pride in the quality and timeliness of work completed.
- Property & Casualty license (must be able to obtain if not already licensed).
- Life and Health license (must be able to obtain if not already licensed).
This full-time Customer Service Representative (CSR) position provides the chance to gain valuable experience in the insurance industry, with opportunities for advancement within the agency. Team members benefit from a supportive, growth-oriented work culture and ongoing professional development. For those seeking a rewarding career path and the chance to make a positive impact on clients' lives, this role offers excellent long-term potential.
Employment is with an independent insurance agency, not with the parent insurance company. Employees must successfully complete any applicable licensing requirements and training programs. Agency staff are employees of the independent contractor agent, not of the parent insurance company.