Customer Service Representative (CSR)
Location: MIDLAND, TX
Job Type: fulltime
Company: Eddy Ohlenburg - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Full-time
Are you looking to build a rewarding career in customer support and insurance services? The Customer Service Representative (CSR) role offers the perfect opportunity for motivated professionals eager to make a significant impact in a dynamic office environment. As a CSR, you will play an integral part in driving the business forward by delivering outstanding service to clients and fostering positive relationships with policyholders. This full-time opportunity is ideal for individuals who are passionate about helping others, committed to continuous learning, and enthusiastic about career growth in the insurance industry.
Working as a Customer Service Representative (CSR) provides a unique chance to engage with customers daily, helping them understand their insurance options and assisting with a variety of policy needs. While previous insurance experience is not required, successful candidates will receive comprehensive training to ensure they are well-prepared to serve as knowledgeable liaisons between the agency and its valued clients. The work environment is fast-paced, supportive, and focused on delivering value-based solutions that enhance the overall customer experience. This position offers excellent prospects for advancement and professional development within the agency team.
As a Customer Service Representative (CSR), your contributions will directly influence client satisfaction and retention. The agency is committed to supporting your success through robust training, ongoing learning opportunities, and a collaborative team culture. Whether you are answering client inquiries, processing policy changes, or assisting with claims and billing, your efforts will help ensure that every client receives prompt, accurate, and friendly service. The agency values individuals who are proactive, detail-oriented, and dedicated to upholding the highest standards of customer care.
Located in a vibrant area, this role offers the benefits of working in a thriving community with access to a diverse client base and a variety of professional resources. The agency is committed to fostering an inclusive and equitable workplace where all team members are empowered to achieve their career goals. If you are seeking a position where your dedication and hard work will be recognized and rewarded, consider applying for the Customer Service Representative (CSR) role today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Full-time role focused on delivering high-quality customer service within an insurance office environment
- Ideal for self-starters eager to build a career in customer support and insurance services
- On-the-job training is provided; prior insurance experience is not required
- Opportunities for professional development and advancement
- Establish and maintain positive customer relationships through proactive communication and follow-up
- Provide prompt, accurate, and friendly service to clients, including responding to inquiries about insurance policies, coverages, eligibility, policy changes, transfers, claims, and billing
- Educate customers on insurance options using a needs-based review process
- Maintain a strong work ethic and commitment to daily success
- Collaborate with team members to ensure seamless customer experiences
- Prepare clear and thorough activity reports for agent review
- Remain current on product changes, licensing, technical developments, and ongoing education requirements
- Competitive base salary with performance-based bonus opportunities
- PTO including paid vacation and personal/sick days
- Valuable hands-on experience in the insurance and customer service industry
- Opportunities for growth and advancement within the agency
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and dedicated to customer service
- Ability to learn and utilize computer functions efficiently
- Team-oriented with the ability to multi-task in a dynamic environment
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life and Health license
- Commitment to ongoing learning and professional development
- Energetic, enthusiastic, and eager to contribute to a growing agency
- Demonstrates a customer-first mindset and a desire to help others
- Comfortable working in a fast-paced, changing environment
- Willingness to embrace new challenges and continuously improve skills
- This position is with an independent contractor agent, not with the parent insurance company
- Employment is contingent upon successful completion of licensing requirements and training programs
- Employees of the agency are not employees of the parent insurance company
- The agency is an equal opportunity employer and is committed to creating an inclusive work environment
If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the job application button to apply and join a team dedicated to delivering exceptional service and making a positive impact. We look forward to connecting with you about this exciting opportunity!