Customer Service Representative (CSR)
Location: Fayetteville, AR
Job Type: fulltime
Company: Larry Bittle - State Farm Agency
Salary: $35000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and personable Customer Service Representative (CSR) for a full-time position with a respected insurance agency in Fayetteville, AR. This role offers an excellent opportunity for individuals who are passionate about delivering high-quality service and building lasting relationships with clients. Customer Service Representatives (CSRs) play a vital part in ensuring a positive customer experience and supporting the agency’s mission to provide exceptional insurance solutions to the community.
Responsibilities- Establish and maintain strong customer relationships by engaging with clients and following up as needed.
- Deliver prompt, accurate, and friendly customer service to support client satisfaction and loyalty.
- Utilize a customer-focused, needs-based review process to help educate clients about available insurance options, guiding them in making informed decisions.
- Proactively assess customer needs and conduct effective interviews to determine the best insurance solutions for each individual.
- Work collaboratively with team members to ensure seamless service delivery and achieve agency goals.
- Maintain detailed records of client interactions and follow established procedures for handling inquiries and service requests.
- Support agency growth by identifying opportunities for cross-selling and upselling various insurance products as appropriate.
- Participate in ongoing training and development to stay current with industry best practices and regulatory requirements.
- Previous experience in customer service and/or sales is preferred, including roles such as inside sales representative, retail sales associate, or telemarketing.
- Strong communication skills, both written and verbal, with the ability to actively listen and respond to client needs.
- Self-motivated and proactive, demonstrating initiative in problem-solving and service delivery.
- Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
- A positive attitude and the ability to work effectively in a collaborative team environment.
- Demonstrated ability to relate well to customers and assess their individual needs.
- Willingness and ability to obtain a Property and Casualty license, as well as a Life and Health license, if not already licensed.
Working as a Customer Service Representative (CSR) in Fayetteville, AR, provides the opportunity to serve a diverse and vibrant community. The agency offers a supportive and collaborative work environment where you can gain valuable experience in the insurance industry and grow your career. Team members benefit from ongoing professional development and have the potential for advancement within the agency.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.