Customer Service Representative (CSR)
Location: Columbia, MO
Job Type: Full-Time
Company: HireAligned
Salary: $18-$20/hr + bonus
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) plays a vital role in ensuring an exceptional experience for every customer interacting with MasterTech Plumbing, Heating & Cooling. As a CSR, you will be the initial point of contact, addressing inquiries, resolving issues, scheduling appointments, and supporting customers with professionalism and care. This full-time opportunity offers a supportive environment where teamwork, learning, and customer satisfaction are valued highly. Working as a Customer Service Representative (CSR) at MasterTech Plumbing, Heating & Cooling provides a rewarding chance to develop communication skills, contribute to a high-performing team, and make a meaningful difference for customers relying on essential home services.
Customer Service Representatives (CSR) are expected to handle a variety of customer-facing responsibilities, including responding to inbound calls, managing appointment bookings, and providing support to customers with questions about plumbing, heating, and cooling services. You will be responsible for maintaining accurate customer records, ensuring data integrity, and following up with customers to confirm satisfaction. Professionalism, patience, and empathy are essential qualities in this role, particularly when assisting customers with urgent or sensitive concerns.
In this position, you will collaborate closely with fellow team members to create a positive, respectful, and fun work culture. The Customer Service Representative (CSR) must be receptive to feedback and open to continuous learning, as ongoing development is encouraged and supported at MasterTech Plumbing, Heating & Cooling. The ability to remain calm and collected in fast-paced or challenging situations is crucial to success. Team members are trusted to represent the company’s commitment to quality and customer care with every interaction.
This full-time Customer Service Representative (CSR) position may include participation in an on-call rotation, requiring responsiveness during after-hours, weekends, or holidays as needed. The company emphasizes a healthy work-life balance and a genuine team spirit, making it an attractive environment for individuals seeking both professional growth and a supportive workplace. MasterTech Plumbing, Heating & Cooling is dedicated to fostering an inclusive and equitable work environment, welcoming applicants from all backgrounds and experiences.
Located in Columbia, Missouri, MasterTech Plumbing, Heating & Cooling has built a strong reputation since 1991 for reliable service and a family-oriented approach. Employees benefit from comprehensive health, vision, and dental insurance, paid vacation and holidays, a 401(k) plan with company match, career development opportunities, and additional perks such as team events and employee discounts on services. Working in Columbia offers the advantage of being part of a community-focused company that values long-term relationships and employee satisfaction.
If you are passionate about helping people, thrive in a dynamic customer service environment, and are eager to join a company that values your contributions, consider applying for the Customer Service Representative (CSR) role at MasterTech Plumbing, Heating & Cooling. Take the next step in your customer service career by submitting your application today and become part of a team that prioritizes quality, growth, and a positive workplace culture.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customers seeking plumbing, heating, and cooling services.
- Handle inquiries, schedule appointments, and provide accurate information to customers.
- Maintain professionalism, empathy, and clarity in all communications.
- Contribute to a supportive and team-oriented environment while delivering 5-star customer service.
- Assist customers with service inquiries and troubleshooting over phone or digital channels.
- Schedule service appointments and enter customer data accurately into company systems.
- Conduct outbound follow-up calls to ensure customer satisfaction and address additional needs.
- Provide knowledgeable support to help customers make informed decisions about services.
- Handle customer concerns with patience and sound judgment, maintaining professionalism at all times.
- Participate in on-call rotation for after-hours, weekend, and holiday support as required.
- Collaborate with team members to foster a respectful, fun, and high-performing culture.
- Remain open to coaching, feedback, and ongoing skills development.
- Competitive hourly wage based on experience.
- Bonus and incentive opportunities for performance.
- Comprehensive health, vision, and dental insurance.
- Paid vacation and holidays.
- 401(k) retirement plan with company match.
- Ongoing paid career and skills development opportunities.
- Team events, snacks, and employee discounts on company services.
- Supportive and enjoyable work environment.
- High school diploma or GED required.
- Previous customer service and/or sales experience preferred.
- Experience in plumbing, HVAC, electrical, or similar service industries is a plus.
- Excellent verbal and written communication skills.
- Strong attention to detail and data entry accuracy.
- Ability to remain calm and professional under pressure.
- Dependable, team-oriented, and eager to learn new skills.
- Friendly, customer-focused, and passionate about helping others.
- Quick-thinking and resourceful when handling new or challenging situations.
- Emotionally intelligent, patient, and able to diffuse stressful scenarios.
- Motivated to contribute to a collaborative and fun team culture.
- Committed to continuous improvement and professional growth.
- Full-time position with participation in an on-call rotation as needed.
- Located in Columbia, Missouri, serving the local community since 1991.
- Inclusive, equal opportunity employer welcoming applicants from all backgrounds.
- Employment contingent upon successful completion of pre-employment screening.
- Ready to join a company that invests in its people and values long-term growth? Click the application button to take the next step in your customer service career today!
MasterTech Plumbing, Heating & Cooling is an equal opportunity employer. Employment is contingent upon successful completion of required pre-employment screening.