Customer Service Representative (CSR)
Location: Thomasville, NC
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Office / Administrative
Job Description Apply Now
Customer Service Representative (CSR) Job Opportunity
Are you passionate about delivering exceptional customer experiences and ensuring seamless communication between clients and production teams? We are seeking a dedicated Customer Service Representative (CSR) to join a thriving manufacturing environment. As a CSR, you will play a pivotal role in connecting customers with the production process, guaranteeing that all orders are processed efficiently, accurately, and to the highest quality standards. This full-time opportunity is ideal for individuals who excel in dynamic, fast-paced settings and are committed to driving customer satisfaction every step of the way.
As a Customer Service Representative (CSR), you will be the primary liaison between customers and the internal teams. Your responsibilities will include managing order details, coordinating with various departments, and providing timely updates to clients. Your attention to detail and proactive approach will ensure that every order meets customer expectations and production deadlines. This role offers an excellent platform to showcase your communication and organizational skills while building valuable relationships with both customers and colleagues.
Joining our team as a Customer Service Representative (CSR) means becoming part of a company that values accuracy, teamwork, and continuous improvement. The role requires someone who is adaptable, solutions-oriented, and able to juggle multiple priorities simultaneously. You’ll be empowered to resolve issues efficiently, offer professional guidance to customers, and support the production process from order initiation through delivery. If you are motivated by challenges and thrive in collaborative work environments, this is the perfect position for you.
Located in the vibrant area of Thomasville, NC, this position provides an opportunity to work in a community known for its manufacturing excellence and supportive business environment. The organization fosters a culture of growth, providing avenues for professional advancement and skill development.
Customer Service Representative (CSR) - Summary- Serve as the main point of contact for all customer interactions related to orders and production.
- Facilitate clear communication between customers and production, design, and shipping teams.
- Play a crucial role in order management by ensuring accuracy and timely fulfillment.
- Contribute to a high-performing, customer-centric team environment.
- Communicate with customers regarding orders, pricing, timelines, and product specifications to ensure complete clarity and satisfaction.
- Accurately process and enter customer orders into the company's order management system, maintaining up-to-date records at all times.
- Coordinate with internal teams—including production, design, and shipping—to ensure orders are fulfilled according to customer requirements and within set deadlines.
- Respond promptly to customer inquiries via phone and email, providing clear, concise, and professional information.
- Review artwork, proofs, and detailed order instructions with customers prior to production to confirm accuracy and approval.
- Track orders throughout the production and delivery process, proactively providing customers with status updates and expected completion dates.
- Resolve customer concerns, complaints, or delivery issues with a focus on maintaining long-term customer satisfaction and trust.
- Maintain and update customer records, ensuring all account information is current and accurate.
- Prepare and send out quotes, invoices, and necessary documentation to facilitate smooth transactions.
- Work collaboratively with colleagues to uphold the company’s reputation for quality service and timely delivery.
- Competitive compensation structure, commensurate with experience and skills.
- Long-term employment opportunity with the potential for career growth and advancement.
- Eligibility for overtime based on business needs and workflow requirements.
- Supportive team atmosphere with training and development resources available.
- Prior experience in customer service or account management, ideally within a manufacturing, printing, or similar industry.
- Exceptional communication skills—both verbal and written—with the ability to clearly relay information between customers and internal teams.
- Strong organizational, multitasking, and analytical abilities with a focus on accuracy and detail.
- Proficiency in Microsoft Office Suite and experience with order-entry or CRM systems.
- Ability to collaborate effectively with cross-functional teams, including production and sales departments.
- Familiarity with labels, packaging, printing, or branding processes is advantageous.
- Commitment to delivering excellent customer service in a high-volume, deadline-driven environment.
- Self-motivated and enthusiastic about helping customers achieve their goals.
- Flexible and resourceful, able to adapt quickly to changing priorities.
- Proactive problem-solver who maintains composure under pressure.
- Values teamwork and open communication.
- Possesses a positive attitude and eagerness to learn new processes.
- The Customer Service Representative (CSR) position operates in a fast-paced manufacturing setting, requiring adaptability and the ability to balance multiple tasks efficiently.
- Working in Thomasville, NC, offers access to a strong manufacturing community and a supportive work culture.
- This role is vital to the organization’s ongoing commitment to customer satisfaction and operational excellence.
- Apply today by clicking the job application button and take the next step in your customer service career!
- We are proud to be an Equal Opportunity Employer and value diversity in our workforce.