Customer Service Representative (CSR)
Location: Decatur, GA
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
Customer Service Representative (CSR)
Openwork is actively seeking a dedicated and professional Customer Service Representative (CSR) to join our growing team in Decatur, GA. As a Customer Service Representative (CSR), you will play a crucial role in ensuring positive customer experiences by efficiently handling inquiries, documenting requests, and promoting overall satisfaction. This full-time opportunity is ideal for individuals passionate about delivering outstanding service and building lasting client relationships. If you are ready to advance your career in a supportive and dynamic environment, we encourage you to apply for this Customer Service Representative (CSR) position today by clicking the job application button below.
Customer Service Representatives (CSR) at Openwork are the first point of contact for our valued customers. Your ability to communicate effectively, provide accurate information, and maintain professionalism ensures that every interaction leaves a lasting, positive impression. Working in the vibrant Decatur, GA area, you will have the chance to contribute to a culture of excellence while developing key professional skills in a supportive workplace. Openwork is proud to offer opportunities for growth and development to all team members, making this Customer Service Representative (CSR) role an excellent step forward in your career journey.
As a Customer Service Representative (CSR), you will be responsible for managing a variety of customer interactions, answering phone calls promptly, accurately documenting customer requests, and utilizing customer management software efficiently. Your attention to detail and commitment to high-quality service will help drive customer satisfaction and loyalty. The ideal candidate for the Customer Service Representative (CSR) position will demonstrate strong communication skills, effective problem-solving abilities, and a dedication to providing exceptional support with every interaction.
Openwork is a talent-first staffing company with over five decades of industry expertise. Our mission is to create a more thoughtful and streamlined approach to connecting talent with opportunity. We believe in empowering our employees to achieve both personal and professional success. Join our team as a Customer Service Representative (CSR) and help us shape the future of customer service excellence. Apply now for the Customer Service Representative (CSR) role in Decatur, GA and take the next step in your career with a company that values your growth and well-being.
Customer Service Representative (CSR) - Summary- Serve as the primary contact for customer inquiries and support.
- Ensure prompt, professional, and courteous assistance for all customer interactions.
- Document requests and information accurately within company systems.
- Promote positive client relationships and satisfaction through effective communication and problem-solving.
- Full-time, Monday through Friday schedule in Decatur, GA.
- Answer incoming phone calls and respond to customer inquiries promptly.
- Document customer requests and interactions thoroughly and accurately.
- Navigate customer management software efficiently to resolve issues and track information.
- Deliver high-quality customer support and ensure satisfaction on every call.
- Assist customers with general questions and provide accurate information in a timely manner.
- Collaborate with team members to ensure seamless customer service operations.
- Competitive hourly wage (Pay rate provided in the original job description).
- Opportunities for professional development and career advancement.
- Supportive company culture focused on employee growth and well-being.
- Access to a broad network of career opportunities through Openwork.
- Previous experience in a customer service environment is required; call center experience is a plus.
- Ability to type at least 30 words per minute.
- Strong verbal and written communication skills.
- Excellent phone etiquette and interpersonal skills.
- Proficiency in navigating customer service software and computer systems.
- Attention to detail and ability to document information accurately.
- Detail-oriented and organized with a strong focus on customer satisfaction.
- Adaptable and able to manage multiple tasks in a fast-paced environment.
- Enthusiastic about helping others and resolving issues efficiently.
- Team player with a positive attitude and willingness to learn.
- Demonstrates professionalism and integrity in all customer interactions.
- Openwork is an Equal Opportunity Employer (EOE).
- Decatur, GA offers a vibrant community and is a great area to grow your career.
- Openwork has over 50 years of experience connecting top talent with leading organizations.
- To explore additional opportunities, visit Openwork's website for more information.
If you are ready to advance your career and serve customers with excellence, apply now for the Customer Service Representative (CSR) position by clicking the application button. Join Openwork and be part of a team dedicated to making a difference in the lives of our customers and the community.