Customer Service Representative (CSR)
Location: Norcross, GA
Job Type: Contract
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
Openwork is seeking a dedicated and professional Customer Service Representative (CSR) to join our team in Duluth, GA. As a vital member of our organization, the Customer Service Representative (CSR) plays a key role in maintaining positive relationships with our valued clients and ensuring a seamless customer experience. This opportunity is ideal for individuals who have a passion for helping others, possess excellent communication skills, and are committed to delivering outstanding service in a dynamic work environment. If you are ready to take the next step in your career as a Customer Service Representative (CSR), we encourage you to apply now by clicking the application button below.
As a Customer Service Representative (CSR), you will be entrusted with responsibilities that are central to our company’s mission of providing stellar support to our customers. The role involves direct interaction both over the phone and in person, offering assistance on a wide range of customer inquiries and ensuring that every individual who engages with our business has a positive and informative experience. Working at Openwork offers an excellent opportunity to develop your customer service skills and grow within a respected staffing company known for its commitment to talent and thoughtful career support.
Located in the vibrant community of Duluth, GA, our workplace provides a welcoming and supportive environment, making it an excellent choice for professionals seeking stability and career growth. As a Customer Service Representative (CSR), you will have access to training and development resources designed to help you succeed, as well as the chance to contribute to a company that values innovation and excellence in service.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for customers, both in person and over the phone.
- Assist customers with inquiries regarding order status, product information, and company policies.
- Provide in-person support in the showroom, guiding visitors through product displays and addressing their questions.
- Redirect customers as needed to appropriate representatives for further assistance.
- Support front desk operations in the warehouse for a designated period each day.
- Handle a high volume of customer phone calls each week, ensuring prompt and courteous responses.
- Answer customer questions concerning order status, pick-up procedures, product details, and general company information.
- Greet visitors in the showroom, demonstrate product displays, and assist with product-related inquiries to enhance the customer experience.
- Accurately direct customers to the appropriate team members or departments for specialized support.
- Oversee warehouse front desk operations for a scheduled period daily, maintaining organization and professionalism.
- Uphold company policies and procedures to ensure a consistent and high-quality service experience for all customers.
- Competitive hourly pay structure designed to reward your skills and dedication.
- Comprehensive training provided to ensure your success as a Customer Service Representative (CSR).
- Opportunities for career advancement and professional development within Openwork.
- Work-life balance supported by a consistent Monday through Friday schedule.
- Potential for contract-to-hire conversion, offering long-term career prospects.
- Prior experience as a Customer Service Representative (CSR) or in a similar customer-facing role is preferred.
- Experience in a call center or data entry environment is advantageous.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with a professional demeanor.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Demonstrates a genuine passion for customer service and problem-solving.
- Adaptable and comfortable handling various customer interactions, both in person and over the phone.
- Proactive in seeking solutions and ensuring customer satisfaction at every touchpoint.
- Reliable, punctual, and committed to upholding the standards of Openwork.
- Possesses a positive attitude and a willingness to learn and grow within the company.
- Openwork is a talent-first staffing company with over 50 years of industry leadership, dedicated to matching professionals with rewarding career opportunities.
- The company values diversity, inclusivity, and a supportive work environment.
- Openwork’s mission is to make the staffing process straightforward and thoughtful for both job seekers and employers.
- Our family of companies also includes QS Nurses and Aerospace Solutions, offering diverse opportunities for career advancement.
- We encourage all qualified candidates to apply for the Customer Service Representative (CSR) position by clicking the application button, and to explore additional openings on our website.
- EOE
Take the next step in your professional journey as a Customer Service Representative (CSR) with Openwork. Apply today by clicking the application button and become part of a company that values your skills, supports your growth, and is committed to your success.