Customer Service Representative (CSR)
Location: SPRINGVILLE, NY
Job Type: fulltime
Company: Jim Merenick - State Farm Agency
Salary: $36000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you play a pivotal role in supporting the daily operations and ongoing growth of an insurance agency. This position offers the opportunity to develop strong customer relationships and deliver exceptional service throughout all stages of the customer journey. If you thrive in a fast-paced, team-oriented environment and are motivated to help others, then this role is an excellent fit for your career aspirations.
The Customer Service Representative (CSR) position is designed for energetic professionals who are eager to foster positive client experiences and contribute to the success of the agency. You will engage with clients through value-based conversations, addressing their insurance needs, and ensuring each interaction is marked by thoroughness and professionalism. This role does not require prior insurance experience, as comprehensive training and support will be provided to the right candidate who demonstrates the necessary interpersonal and organizational skills.
Working in this capacity, you will serve as a foundational member of the agency's team, acting as the first point of contact for both new and existing clients. Your responsibilities will include responding to inquiries, processing policy changes, and guiding clients through the complexities of insurance coverage, claims, and billing. As a Customer Service Representative (CSR), you will have the opportunity to build valuable experience in the insurance sector, while also enjoying growth potential and advancement within the agency.
This full-time position requires a proactive, detail-oriented individual who is comfortable multitasking and possesses strong communication abilities. You will be expected to obtain the requisite Property & Casualty and Life & Health insurance licenses, if not already licensed, and to stay current with ongoing product and industry developments through continued education. The ideal candidate will be committed to delivering service excellence, demonstrating a high level of professionalism, and contributing positively to the agency’s collaborative environment.
If you are ready to take on a rewarding role that offers both personal and professional growth, we encourage you to submit your application by clicking the job application button. Join a dedicated team where your contributions are valued and your career can flourish.
Customer Service Representative (CSR) - Summary- Engage with clients to deliver exceptional insurance services
- Serve as a primary point of contact for customer inquiries and policy management
- Participate in ongoing training and professional development
- Contribute to agency growth and customer retention through superior service
- Opportunity to grow within the agency and insurance industry
- Establish and maintain positive customer relationships, following up as needed
- Provide prompt, accurate, and friendly service to clients regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Utilize a customer-focused, needs-based review process to educate clients about insurance options
- Adhere to a strong work ethic with a daily commitment to agency success
- Prepare and deliver timely, thorough activity reports to the agency owner
- Remain current on product changes, licensing requirements, and technical developments
- Handle multiple tasks efficiently in a team-driven environment
- Competitive salary with bonus potential
- PTO (paid time off), including vacation and personal/sick days
- Paid holidays
- Valuable experience in the insurance industry
- Opportunities for advancement and professional growth within the agency
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational abilities and attention to detail
- Self-motivated and proactive approach to problem solving
- Dedication to customer service and satisfaction
- Ability to learn and utilize computer functions efficiently
- Pride in completing work accurately and on time
- Team player with the ability to multi-task
- Must be able to obtain Property & Casualty license and Life & Health license (support provided)
- Commitment to ongoing learning and staying updated with industry developments
- Energetic, positive, and enthusiastic about helping others
- Thrives in a dynamic, fast-paced environment
- People-oriented with a passion for service and relationship-building
- Demonstrates professionalism and a commitment to excellence
- Open to learning and personal development within the insurance sector
- This position is with an independent contractor agent and not with State Farm Insurance Companies
- Employment contingent on successful completion of licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees; employees of agents are not employees of State Farm
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels
- If you are motivated to succeed and see yourself in this role, please apply by clicking the job application button to begin your career journey