Customer Service Representative
Location: GREENWOOD VILLAGE, CO
Job Type: fulltime
Company: Bill Gabbard - State Farm Agency
Salary: $25.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewWe are seeking a dedicated and energetic Customer Service Representative (CSR) to join our insurance team on a full-time basis. As a Customer Service Representative, you will play a key role in delivering outstanding service and support to clients, facilitating positive and productive interactions, and promoting the value of insurance products. This position provides an excellent opportunity for individuals eager to build a rewarding career within the insurance sector, with training provided for those with the right skill set.
Responsibilities- Establish and maintain strong relationships with customers, following up as necessary to ensure satisfaction and address ongoing needs.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based review process to educate clients about insurance products and help them make informed decisions.
- Demonstrate a strong work ethic and a commitment to success every day, maintaining high standards for service and accuracy in all interactions.
- Collaborate closely with team members and the managing agent to ensure seamless service delivery and effective communication.
- Provide timely and thorough activity reports to the agent, supporting transparency and accountability within the team.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education to maintain expertise in the field.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and the ability to multi-task effectively in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in problem-solving and customer service delivery.
- Demonstrated ability to work well independently and as part of a collaborative team.
- Pride in achieving accuracy and timeliness in all assigned work and responsibilities.
- Computer proficiency and willingness to learn new technology platforms as needed.
- Ability to obtain Property & Casualty license and Life and Health license as required by the position.
- Commitment to maintaining current knowledge of products, regulatory requirements, and industry best practices through continuing education.
This Customer Service Representative (CSR) position offers valuable experience and growth potential within an independent insurance agency. The role is an excellent fit for motivated individuals who thrive on delivering exceptional service and are interested in long-term career advancement opportunities.
Please note: This position is with an independent contractor agent for a major insurance company and not directly with the parent insurance company. Employment is contingent upon successfully completing applicable licensing requirements and training programs. The agent is responsible for hiring and managing their own employees. Employees of independent contractor agents are not employees of the parent insurance company.