Customer Service Representative
Location: SAVANNAH, GA
Job Type: fulltime
Company: Meridth Lamas - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Job OverviewWe are seeking a dedicated and professional Customer Service Representative to join our team at a reputable State Farm Agency in Savannah, GA. This full-time position focuses on providing high-quality customer service support and sales assistance for a well-established insurance agency. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction, fostering loyalty, and supporting the agency’s mission of delivering outstanding insurance solutions. You will have the opportunity to grow your career in the insurance industry and gain valuable experience in a positive and supportive work environment in Savannah, GA.
Key Responsibilities- Answer incoming phone calls and greet clients in a professional and courteous manner, representing the agency’s commitment to exceptional service in Savannah, GA.
- Establish and maintain strong customer relationships by following up with clients as needed and addressing their concerns promptly.
- Deliver prompt, accurate, and friendly service by responding to inquiries related to insurance availability, eligibility, policy coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused and needs-based review process to educate customers about available insurance options and guide them in making informed decisions.
- Support agency sales efforts by identifying opportunities to discuss insurance products and referring leads to licensed agents when appropriate.
- Maintain detailed records of customer interactions and ensure all required documentation is complete and accurate.
- Collaborate with team members to ensure smooth office operations and a positive customer experience for all clients in Savannah, GA.
- Prior experience in customer service or sales support is preferred, such as roles in inside or outside sales, retail sales, or telemarketing.
- Excellent communication skills, including written, verbal, and active listening abilities.
- Strong attention to detail and a proactive approach to problem-solving and customer care.
- Self-motivated and capable of working both independently and as part of a team.
- Demonstrated ability to assess customer needs, conduct effective interviews, and build rapport with diverse clients.
- Must be able to obtain a Property and Casualty license as well as a Life and Health insurance license, as required by state regulations.
- Competitive hourly pay plus bonus and commission opportunities for licensed individuals.
- Paid time off, including vacation, personal, and sick days, along with paid holidays.
- Retirement plan with employer match to support your future.
- Valuable work experience in the insurance industry and opportunities for advancement within the agency.
Located in the vibrant community of Savannah, GA, this full-time Customer Service Representative role offers the chance to work in a supportive office environment while serving a diverse client base. Savannah’s welcoming atmosphere and historic charm make it an ideal place to build your career and contribute to the success of a trusted State Farm Agency.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.