Customer Service Representative (CSR)
Location: MIDLAND, TX
Job Type: fulltime
Company: Eddy Ohlenburg - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewThe Customer Service Representative (CSR) role is a key position within an insurance agency, providing critical support to clients and contributing to overall business growth. As a CSR, you will have the opportunity to become part of a dynamic team environment where delivering exceptional customer service and fostering positive client relationships are top priorities. This full-time position is ideal for individuals who are motivated, detail-oriented, and eager to learn about the insurance industry. The role offers valuable experience and the potential for career advancement within the agency.
Responsibilities- Establish and maintain customer relationships by proactively reaching out to clients and following up as needed to ensure their satisfaction.
- Provide prompt, accurate, and friendly customer service by addressing inquiries regarding insurance availability, eligibility, policy changes, coverage options, billing, claim submissions, and transfers.
- Utilize a needs-based review process to educate customers about insurance products and options, ensuring they understand their choices and receive recommendations tailored to their needs.
- Demonstrate a strong work ethic with a commitment to achieving daily success and delivering outstanding service experiences.
- Generate timely and thorough activity reports for the agent, ensuring all customer interactions are thoroughly documented.
- Excellent interpersonal and communication skills, including proficiency in written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in identifying and resolving problems to enhance the customer experience.
- People-oriented, with a client-focused approach to service delivery.
- Ability to work effectively in a team environment and manage multiple tasks simultaneously.
- Commitment to learning and mastering computer functions relevant to the role.
- Pride in completing work accurately and in a timely manner.
- Ability to remain current with industry product changes, technical developments, licensing requirements, and continuing education.
- Must be able to obtain Property & Casualty license as well as Life and Health license, if not already held.
This Customer Service Representative (CSR) position is with an independent contractor agent representing a major insurance company. Employees in this role must successfully complete any applicable licensing requirements and training programs. The agent is responsible for hiring and managing their own staff. Employees of the agent are not employees of the insurance company itself.
Career GrowthThe full-time Customer Service Representative (CSR) role provides valuable hands-on experience in the insurance industry. It offers growth potential and opportunities for advancement within the agency, making it a strong starting point for a long-term insurance career.