Customer Service Representative
Location: Dickson, TN
Job Type: fulltime
Company: Jimmy Drake - State Farm Agency
Salary: $36000.0 - $46000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative Job OverviewJimmy Drake - State Farm Agency, an established insurance office in Dickson, TN, is seeking a dedicated and professional Customer Service Representative to join our team. This full-time position plays a critical role in ensuring exceptional service for our State Farm customers, focusing on building relationships and maintaining a high standard of client care within the insurance industry. As a Customer Service Representative, you will have the opportunity to support our mission of delivering outstanding insurance solutions while growing your career in a respected agency setting.
Key Responsibilities- Answer phones promptly and greet clients with professionalism to create a positive first impression.
- Establish and nurture customer relationships by providing attentive and consistent follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions.
- Educate customers about insurance options utilizing a needs-based review process that prioritizes customer satisfaction and informed decision-making.
- Maintain detailed and organized customer records, ensuring all interactions and policy changes are documented accurately.
- Collaborate with other team members to achieve agency goals and maintain a positive work environment.
- Stay informed on State Farm product offerings and agency processes to provide up-to-date information to customers.
- Preferred experience in sales, whether as an inside sales representative, outside sales representative, retail sales associate, or telemarketing professional.
- Outstanding written, verbal, and listening communication skills to effectively assist and educate customers.
- Motivated, detail-oriented, and proactive in identifying and solving customer concerns.
- Strong ability to work collaboratively within a team environment and contribute to collective success.
- Skill in assessing customer needs and conducting effective interviews to match insurance products to client requirements.
- Capacity to relate well to customers, fostering trust and long-term relationships.
- Must be able to obtain Property & Casualty license and Life & Health license as required by State Farm and state regulations.
- Competitive salary plus commission and bonus opportunities.
- Paid time off to support work-life balance.
- Retirement plan match to help plan for your future.
- Valuable experience in a reputable insurance agency environment.
- Growth potential and opportunities for advancement within the agency.
Located in Dickson, TN, our agency offers the chance to work in a welcoming community known for its friendly atmosphere and supportive local businesses. This environment provides an excellent backdrop for developing your career as a Customer Service Representative in the insurance field.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.