Customer Service Representative
Location: Dickson, TN
Job Type: fulltime
Company: Jimmy Drake - State Farm Agency
Salary: $36000.0 - $46000.0 per year
Category: Administrative
Job Description Apply Now
Customer Service Representative Job OverviewWe are seeking a dedicated and personable Customer Service Representative to join our team in Dickson, TN. This full-time position is ideal for individuals who thrive in a fast-paced office environment and are passionate about providing outstanding service to customers. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. No previous insurance experience is required, as comprehensive training will be provided for the right candidate who demonstrates a positive attitude and a willingness to learn.
Key Responsibilities- Deliver exceptional customer service by addressing inquiries and resolving concerns promptly and accurately.
- Manage incoming calls and respond to customer requests in a courteous, professional manner.
- Handle customer complaints by providing appropriate solutions and alternatives within established timeframes, and follow up to ensure complete resolution.
- Maintain meticulous records of customer interactions, process customer accounts, and ensure all documentation is accurately filed.
- Provide detailed information about products and services, guiding customers through available options and answering any questions they may have.
- Work collaboratively with team members to maintain a positive and productive office environment.
- Must be willing to obtain a Property and Casualty insurance license as required by state regulations.
- Excellent phone etiquette and strong active listening skills.
- Comfortable making outbound calls to customers as needed.
- Demonstrates enthusiasm for assisting customers, with patience and empathy in every interaction.
- Outstanding communication and presentation skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively in a dynamic office setting.
- Strong problem-solving abilities and the capacity to advocate for customers when necessary.
- Competitive salary with commission and bonus opportunities.
- PTO (paid time off) to promote work-life balance.
- Retirement plan match to support your long-term goals.
- Valuable experience and skill development in the insurance industry.
- Potential for career growth and advancement within the office.
Working as a Customer Service Representative in Dickson, TN offers a welcoming community atmosphere and a supportive team environment, making it an excellent place to build your career.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.