Customer Service Representative (CSR)
Location: Ocean Springs, MS
Job Type: fulltime
Company: Jon Barry - State Farm Agency
Salary: $35000.0 - $35000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated Customer Service Representative (CSR) to join our established team at a State Farm Agency in Ocean Springs, MS. As a full-time Customer Service Representative, you will play a vital role in delivering outstanding service to State Farm Insurance clients. This position is ideal for professionals who are passionate about supporting customers and building long-term relationships within the insurance industry. Working as a Customer Service Representative (CSR) in Ocean Springs, MS, offers the opportunity to thrive in a welcoming community while advancing your career in the insurance sector.
Responsibilities- Answer incoming phone calls and greet clients in a professional and courteous manner.
- Establish and maintain positive customer relationships by providing ongoing support and follow-up communication.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based approach to review insurance options and educate customers about appropriate policy solutions.
- Assist clients in understanding their insurance plans and make recommendations based on their individual needs.
- Document all customer interactions and ensure records are maintained in compliance with agency procedures.
- Collaborate with team members to ensure a seamless customer experience and meet agency goals.
- Previous customer service experience is preferred, especially in the insurance or financial services industry.
- Strong communication skills, both written and verbal, are required to effectively interact with clients and team members.
- Highly motivated with a proactive approach to problem-solving and client support.
- Detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
- Ability to work effectively in a collaborative team environment.
- Comfortable conducting customer interviews and assessing individual client needs.
- Ability to relate to customers from diverse backgrounds and build rapport quickly.
- Must be able to obtain Property and Casualty license and Life and Health license as required by state regulations.
- Comprehensive compensation package including salary plus commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable hands-on experience in the insurance industry.
- Opportunities for growth and career advancement within the agency.
This position as a Customer Service Representative (CSR) is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.