Customer Service Representative (CSR)
Location: Cambridge, MD
Job Type: fulltime
Company: Megan Holotik - State Farm Agency
Salary: $31200.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewWe are seeking a dedicated and personable Customer Service Representative (CSR) to join our team in Cambridge, MD. As a Customer Service Representative, you will play a pivotal role in ensuring an exceptional customer experience and building long-lasting relationships with clients. This full-time opportunity is ideal for individuals who are customer-focused, proactive, and eager to develop a career in the insurance industry. No prior insurance experience is necessary, as comprehensive training will be provided to the right candidate with the appropriate skills and attitude.
Key Responsibilities- Establish and maintain professional relationships with customers, ensuring regular follow-up as needed to address their insurance needs.
- Deliver prompt, accurate, and friendly service to customers by responding to inquiries about insurance availability, eligibility, coverage details, policy changes, policy transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based approach to educate clients about a range of insurance options, helping them make informed decisions.
- Work collaboratively with team members to support office goals and provide seamless service to all customers.
- Document interactions and maintain accurate records in compliance with company guidelines and industry standards.
- Participate in ongoing training and professional development to stay current with industry regulations and best practices.
- Previous experience in customer service is preferred, though not required.
- Strong written, verbal, and listening communication skills.
- Self-motivated and driven to achieve high standards of performance.
- Exceptional attention to detail and organizational skills.
- Proactive approach to identifying and resolving problems.
- Ability to thrive in a team-oriented environment.
- Skilled at assessing customer needs and conducting effective interviews to determine optimal insurance solutions.
- Demonstrated ability to build rapport and relate well to diverse customers.
- Willingness and ability to obtain Property & Casualty license.
- Willingness and ability to obtain Life & Health license.
Located in the heart of Cambridge, MD, this full-time Customer Service Representative (CSR) position offers the opportunity to work within a vibrant community known for its welcoming atmosphere and local charm.
Additional InformationThis Customer Service Representative (CSR) position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.