Customer Service Representative
Location: Las Vegas, NM
Job Type: fulltime
Company: Jonathan Madrid - Farmers Insurance Agency
Salary: $15.0 - $18.0 per hour
Category: Administrative
Job Description Apply Now
Customer Service Representative (CSR) - Full-Time Position OverviewThe Customer Service Representative (CSR) plays a crucial role in delivering quality service and support to clients within the insurance industry. As a full-time team member, you will be the initial point of contact for clients, helping them navigate their insurance needs and ensuring their questions and concerns are addressed in a timely and professional manner. This full-time Customer Service Representative position offers an excellent opportunity for individuals who are passionate about building relationships, solving problems, and providing outstanding client support. Working as a Customer Service Representative, you will be integral to our continued growth and commitment to excellence.
Key Responsibilities- Serve as the front-line representative for all client interactions, providing a welcoming and professional experience for every customer.
- Assist clients with inquiries related to their insurance policies, coverage options, billing, and claims processes, ensuring all information is communicated clearly and accurately.
- Work collaboratively with team members to customize insurance solutions that meet individual customer needs and preferences.
- Maintain accurate records of customer interactions and transactions, adhering to company policies and industry regulations.
- Demonstrate a high level of professionalism, courtesy, and responsiveness in all client communications, whether by phone, email, or in person.
- Participate in ongoing training and development sessions to stay current on industry trends, product offerings, and best practices for customer service excellence.
- Proactively follow up with clients to ensure their satisfaction and address any unresolved issues.
- Support sales initiatives by identifying opportunities to introduce additional products and services that may benefit clients.
- Demonstrated ability to be coachable and receptive to feedback, with a willingness to learn new skills relevant to the insurance field.
- Self-motivated with a strong desire to achieve goals and contribute positively to a team environment.
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and relatable manner.
- Prior experience in customer service, sales, or a related field is preferred, though not required.
- Basic understanding of insurance products and services is helpful, but comprehensive training will be provided.
Our organization is committed to fostering a supportive and inclusive work environment where employee success and fulfillment are top priorities. We provide comprehensive training and ongoing support to help you succeed as a Customer Service Representative. The company encourages professional growth, with opportunities for advancement within the insurance industry. Team members are valued for their contributions and encouraged to pursue leadership and career development paths.
Benefits- Competitive base pay, with opportunities for bonuses and commission based on experience and performance.
- Clear pathways for career growth and professional advancement within the organization.
- Hands-on training and mentorship to ensure your success in the Customer Service Representative role.
As a full-time Customer Service Representative, you will join a team that is passionate about delivering exceptional support to clients. The organization values employee growth, success, and satisfaction, making it an ideal environment for those seeking to advance their careers in the insurance sector. If you are seeking a dynamic and rewarding position where your contributions are recognized and your career ambitions are encouraged, this is an excellent opportunity for you.