Customer Service Representative
Location: LaPlace, LA
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
The Customer Service Representative position offers a unique opportunity to combine core customer service skills with responsibilities in health services support. This full-time role is essential for those who are passionate about helping others and thrive in a fast-paced, structured environment. As a Customer Service Representative, you will be at the forefront of ensuring an efficient experience for trainees, supporting occupational health services, and upholding rigorous company policies and procedures. This position is based in LaPlace, LA, providing an excellent platform for professional growth in a supportive workplace environment.
Working as a Customer Service Representative, you will open and close the eLearning lab each day, ensuring that the facility is clean and well-maintained. You will check in trainees, verify identification, and launch courses and exams in accordance with established company protocols. Throughout the day, you will proctor trainees to enforce testing guidelines and ensure that company policies are strictly followed. Supporting safety instructors with classroom setup, materials distribution, and test administration will also be a key part of your daily responsibilities.
Reporting discrepancies in course materials, policy violations, and any unethical behavior to management is a critical task. You will play a pivotal role in maintaining the integrity of testing and training operations. On the customer service front, you will greet all trainees, process their credentials, and issue badges to facilitate smooth access to training and health services. Handling fax registrations, processing payments, and confirming course requirements will be part of your workflow, requiring keen attention to detail and organizational skills.
The Customer Service Representative will utilize company software to schedule courses and efficiently manage trainee information. Responding to customer questions, providing support to other departments during peak periods, and maintaining a professional demeanor are vital to ensuring customer satisfaction and operational efficiency. In addition to these duties, you will administer occupational health services such as respirator fit tests, audiometric testing, drug and alcohol screenings, and pulmonary function tests. Proper inspection, calibration, and maintenance of testing equipment according to manufacturer guidelines is mandatory, as is strict adherence to confidentiality and compliance with all applicable CFR standards.
Regular cleaning, disinfection, and inspection of medical equipment will ensure a safe and effective testing environment. Occasionally, the Customer Service Representative may be called upon to respond to after-hours calls and provide necessary support for medical services. The position requires flexibility, reliability, and the ability to work both independently and as part of a collaborative team.
LaPlace, LA, offers a supportive community and accessible work environment for professionals in this field. Joining the team as a Customer Service Representative means becoming a vital part of a mission-driven company committed to excellence and continuous improvement. If you are seeking a meaningful career with room for advancement and the chance to make a real impact, this is the opportunity for you. Apply today by clicking the job application button to take the next step in your career!
Customer Service Representative - Summary- Full-time position focused on supporting training and occupational health services
- Central role in customer service, trainee support, and maintaining operational procedures
- Located in LaPlace, LA, offering a professional and community-focused work environment
- Open and close the eLearning lab daily, maintain cleanliness and inventory
- Check in trainees, verify identification, and launch courses/exams
- Proctor trainees and enforce testing protocols and company policies
- Assist Safety Instructors with classroom setup and test administration
- Report course discrepancies, policy violations, and unethical behavior
- Greet trainees, process credentials, and issue badges
- Handle fax registrations, payments, and course requirement confirmations
- Utilize company software for scheduling and trainee information management
- Respond to customer inquiries and support other departments as needed
- Administer respirator fit tests, audiometric testing, and screenings
- Inspect, calibrate, and maintain testing equipment
- Maintain confidentiality and comply with CFR standards
- Clean and inspect equipment after each use
- Respond to after-hours calls as required
- Competitive hourly wage
- Stable, full-time schedule with consistent hours
- Opportunity for professional growth and career advancement
- Work in a supportive team environment
- Customer service experience required
- Understanding of customer service environment procedures
- Strong attention to detail and adherence to procedures
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability Monday–Friday, 6:00 AM–3:30 PM
- Dependable and professional demeanor
- Comfortable with both customer-facing and administrative duties
- Experience in occupational health services a plus
- Ability to handle sensitive information confidentially
- Flexible and team-oriented work ethic
- Position based in LaPlace, LA, offering a positive and engaging community environment
- Comprehensive training provided upon hire
- Commitment to equal employment opportunity and inclusive hiring practices
Take the initiative to advance your career by applying for the Customer Service Representative position today. Click the application button to submit your information and join a dedicated team making a difference every day!