Customer Service Representative
Location: Columbus, OH
Job Type: Temporary
Company: TRC Talent Solutions
Salary: $18.75 Per Hour
Category: Business Services
Job Description Apply Now
The Customer Service Representative plays a pivotal role in ensuring a positive experience for applicants, recipients, and visitors by providing essential support and information at every stage of the customer interaction process. As a primary point of contact, the Customer Service Representative greets all individuals who visit or contact the center, offering courteous and professional assistance that reflects the organization’s commitment to service excellence. This full-time position is designed for individuals who thrive in a dynamic office or call center environment, possess strong computer and communication skills, and are dedicated to supporting both customers and internal staff members. The Customer Service Representative is integral to maintaining smooth operations across multiple units and departments, adapting to changing priorities while adhering to high standards of accuracy, timeliness, and confidentiality.
Customer Service Representative - Summary- Facilitates efficient customer interactions by greeting visitors and ensuring they are connected to appropriate staff members.
- Supports case managers by accepting and routing required verifications from customers.
- Conducts initial screenings and registrations for new applications while managing sensitive documentation securely.
- Answers routine questions regarding case status, benefit issuance, and general program information.
- Handles outgoing correspondence for customer requests related to income verification, childcare, public assistance, and other vital services.
- Participates actively in team meetings and collaborates with staff across various units as needed.
- Provides coverage and support to Customer Support Specialists and Unit Aides to ensure continuity of service.
- Greet all applicants, recipients, and visitors in a professional and welcoming manner, ensuring prompt linkage to center staff as required.
- Accept and process required verifications and documentation from customers, routing them efficiently to the assigned case manager.
- Provide timely and accurate support to caseworkers, responding to general inquiries and assisting with administrative tasks as needed.
- Conduct the initial screening and registration of new applications, securing case files and maintaining confidentiality.
- Answer routine questions about case status, benefit issuance, and case-related processes, ensuring clear communication and accurate information.
- Mail out customer requests for income verification, childcare applications, public assistance forms, and other related documents as directed.
- Communicate information to appropriate staff members in response to internal or external inquiries.
- Participate in unit meetings and individual conferences to stay informed and contribute to continuous improvement efforts.
- Provide coverage for Customer Support Specialist or Unit Aide roles as needed, adapting to changes in workflow and departmental needs.
- Work flexibly across multiple units and departments, demonstrating adaptability and team-oriented collaboration.
- Competitive salary structure commensurate with experience and qualifications.
- Potential for long-term and temp-to-hire opportunities based on attendance and performance.
- Comprehensive benefits package, including health and wellness programs, is available for eligible employees.
- Supportive and inclusive workplace environment, with opportunities for professional development and career advancement.
- COVID-19 safety protocols in place, including requirements for vaccination or weekly testing, ensuring a safe workplace for all.
- Previous verifiable experience in a professional office or call center environment is required.
- Intermediate computer skills, including proficiency with databases, MS Word, MS Excel, and Outlook.
- Excellent written and verbal communication skills, with the ability to interact effectively with a diverse customer base and team members.
- Flexibility to transition between tasks and adapt to changing priorities as needed.
- Demonstrated punctuality and strong attendance record; timeliness and attendance are closely monitored.
- Minimum of a high school diploma or equivalent required; some college education is preferred.
- All candidates must have a 100% clean criminal background, which will be verified prior to employment.
- Bi-lingual candidates are encouraged to apply, as language skills are valued in serving a diverse community.
- Compliance with COVID-19 vaccination requirements or willingness to submit to weekly testing and provide documentation.
- Professional, courteous, and approachable demeanor when interacting with customers and team members.
- Demonstrates a high level of integrity, confidentiality, and attention to detail in daily responsibilities.
- Strong organizational skills and the ability to manage multiple priorities efficiently.
- Proactive in supporting colleagues and contributing to a collaborative team environment.
- Adaptable and resilient, comfortable working in various units and departments as business needs evolve.
- Committed to upholding the mission and values of the organization, with a focus on providing outstanding customer service.
- Open to ongoing learning and professional growth opportunities.
- This is a long-term position with the potential for permanent placement based on individual performance and attendance.
- Employees are required to follow all company health and safety protocols, including COVID-19 related policies.
- TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- Applicants are encouraged to apply by clicking the job application button to take the next step toward joining a supportive and dynamic team.
Take your customer service career to the next level by applying for the Customer Service Representative position today. Click the application button to get started on this rewarding opportunity!