Customer Service Representative
Location: LaPlace, LA
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
Meador, an Openwork Company, is searching for a dedicated Customer Service Representative to join our team. This is a full-time opportunity designed for individuals who excel in a collaborative and professional environment and are passionate about supporting customer and health services. As a Customer Service Representative, you will play a pivotal role in maintaining high standards for training, eLearning, and occupational health services within our organization. If you are detail-oriented and thrive in a fast-paced setting, we invite you to apply for this dynamic role by clicking the job application button below.
As a Customer Service Representative, you will be responsible for proctoring trainees, enforcing testing protocols, and upholding company policies. This role requires a high level of organizational skills and the ability to interact effectively with both trainees and fellow staff members. Your daily responsibilities will be focused on ensuring the smooth operation of training labs, supporting classroom activities, and providing essential customer service support. You will also be involved in occupational health services, contributing to a safe and compliant workplace.
Customer Service Representative - Summary- Serve as the first point of contact for trainees and customers, ensuring a positive and efficient onboarding and testing experience.
- Support training and eLearning lab operations, maintaining cleanliness, inventory, and equipment standards.
- Administer and monitor occupational health services, including various tests and screenings.
- Uphold company policies, testing protocols, and confidentiality standards at all times.
- Collaborate with instructors and team members to deliver seamless customer and health services.
- Open and close the eLearning lab daily while maintaining a clean and organized environment.
- Check in trainees, verify their identification, and assist with launching training courses or exams.
- Proctor trainees to ensure compliance with testing protocols and company policies.
- Assist instructors with classroom setup, managing material inventory, and supporting testing procedures.
- Report any course discrepancies or observed unethical behavior to management promptly.
- Greet and process trainees, verify credentials, and issue identification badges.
- Handle administrative tasks such as fax registrations, payment processing, and confirming course requirements.
- Utilize custom software for scheduling and managing trainee information efficiently.
- Provide timely responses to customer inquiries and assist other departments during busy periods.
- Administer occupational health services, including respirator fit tests, audiometric tests, drug and alcohol screenings, and pulmonary function tests.
- Calibrate, inspect, and maintain testing equipment according to manufacturer guidelines.
- Ensure all customer data is kept confidential and maintain compliance with relevant CFR standards.
- Clean and disinfect testing equipment after each use to uphold health and safety standards.
- Respond to after-hours calls and provide support to medical services when required.
- Competitive hourly pay.
- Full-time schedule, providing consistent work hours.
- Opportunities for professional growth within the company.
- Supportive work environment focused on teamwork and excellence.
- High school diploma or equivalent preferred.
- Strong customer service and interpersonal skills.
- Experience in a customer service environment or administrative support is an asset.
- Demonstrated ability to understand and follow processes and procedures.
- Proficiency with computers and custom software applications.
- Attention to detail and a commitment to maintaining confidentiality and compliance.
- Flexibility to accommodate the set work schedule.
- Proactive and detail-oriented, with a strong sense of responsibility.
- Adaptable to changing priorities and able to support multiple departments as needed.
- Excellent communication skills, both verbal and written.
- Comfortable performing routine administrative and health screening tasks.
- Team player who values collaboration and a positive work environment.
- Joining Meador, an Openwork Company, means becoming part of a staffing leader with over five decades of industry experience.
- Our company is committed to supporting your career journey and helping you achieve your professional goals.
- Working in LaPlace, LA offers a friendly community atmosphere and a convenient location for career growth.
- We are an equal opportunity employer and encourage candidates from all backgrounds to apply.
If you are ready to take the next step in your career as a Customer Service Representative, click on the job application button to apply today. Join us and be part of a company that values dedication, professionalism, and growth. Explore more opportunities at our website to find the right fit for your future.