Customer Service Representative (CSR)
Location: Winchester, VA
Job Type: fulltime
Company: T.D. Clayton -State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewThe Customer Service Representative (CSR) plays a critical role in supporting the daily operations of a State Farm Agent's office. As a key team member, the CSR is responsible for delivering outstanding customer service by engaging with clients, addressing their insurance-related inquiries, and promoting value-based solutions. This full-time position offers the opportunity to work alongside a driven and collaborative team, contribute to the office's growth, and develop professionally within the insurance industry.
Responsibilities- Build and maintain strong relationships with customers through follow-up and consistent communication.
- Deliver prompt, accurate, and friendly service in response to client needs regarding insurance policies, including discussing coverage options, policy changes, billing matters, claims, and eligibility inquiries.
- Educate clients on available insurance products and services by utilizing a customer-focused, needs-based approach.
- Demonstrate a strong work ethic and commitment to delivering exceptional customer experiences every day.
- Collaborate effectively with the team to achieve office goals and support business growth.
- Prepare timely activity reports for agent review and maintain accurate records of all client interactions.
- Excellent interpersonal skills, with the ability to build rapport and trust with a diverse client base.
- Strong verbal, written, and listening communication skills.
- Organizational ability with attention to detail and accuracy in completing tasks.
- Self-motivated and proactive in identifying and solving customer issues.
- Pride in delivering high-quality work in a timely manner and thriving in a fast-paced team environment.
- Ability to multitask and manage competing priorities efficiently.
- Demonstrated commitment to customer service excellence.
- Willingness and ability to learn new computer functions as needed for daily tasks.
- Must be able to obtain Property & Casualty license and Life and Health license as required by the role.
- Commitment to staying up-to-date on product changes, industry trends, licensing requirements, and continuing education.
The Customer Service Representative (CSR) role provides valuable experience in the insurance sector and offers pathways for professional growth. By supporting the agency's operations and building meaningful client relationships, team members can advance within the office and pursue long-term careers in insurance and financial services. Ongoing training and development are encouraged to keep skills and knowledge current.
Company MissionWorking for a State Farm Agent's office means supporting a mission centered on helping individuals and families protect what matters most to them. The agency is committed to fostering a positive and inclusive workplace culture that values service, integrity, and client satisfaction.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.