Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher State Farm
Salary: $30000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The role of Customer Service Representative provides a vital link between clients and insurance services, delivering exceptional support and maintaining high standards of customer satisfaction. As a Customer Service Representative, you will play a key part in building long-term relationships with clients, guiding them through insurance options, and ensuring their needs are met with professionalism and care. This position is ideal for individuals who are enthusiastic about growth opportunities, have a passion for helping others, and can adapt to fast-paced environments. The position welcomes motivated candidates who exhibit strong communication skills and a genuine commitment to delivering value-driven service experiences. Comprehensive training is provided, so prior insurance experience is not required.
Joining an established insurance team as a Customer Service Representative gives you the opportunity to make a tangible difference in clients’ lives by assisting them with their insurance needs, addressing inquiries, and supporting them through policy updates and claims processes. Your ability to listen, empathize, and offer effective solutions will create positive experiences that encourage client loyalty and trust. As you grow in the role, you'll gain valuable industry experience, develop core skills relevant to the insurance sector, and benefit from ongoing professional development. This position is structured to offer both stability and advancement for individuals who are dedicated, detail-oriented, and eager to learn.
As a Customer Service Representative, you will work cohesively within a supportive team, utilizing your organizational abilities and proactive approach to ensure efficient service delivery. You will contribute to the growth of the business by facilitating value-based conversations, helping clients understand their insurance choices, and guiding them in making informed decisions to protect their assets and loved ones. Candidates who thrive in collaborative settings and are driven by a sense of achievement will find this role both rewarding and impactful. Being able to adapt quickly to changing client needs and industry developments is crucial for ongoing success in this position.
If you are looking for a dynamic career path that offers meaningful client engagement, professional growth, and the chance to be part of a reputable insurance agency, the Customer Service Representative role is an excellent opportunity. We encourage you to apply by clicking the job application button and take the next step in your career journey.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, providing comprehensive support and guidance regarding insurance services.
- Deliver excellent customer service by responding to inquiries, managing policy updates, and assisting with claims and billing questions.
- Contribute to the agency’s growth through effective, value-based conversations and positive client interactions.
- Establish and maintain strong client relationships, ensuring timely and accurate follow-ups as needed.
- Provide prompt, accurate, and friendly assistance to clients regarding insurance options, policy changes, eligibility, coverages, and claims.
- Educate clients using a needs-based review process to help them make informed decisions about their insurance policies.
- Maintain a strong work ethic and an unwavering commitment to client satisfaction and agency success.
- Prepare and deliver thorough activity reports as required by management.
- Remain current on product changes, licensing requirements, and industry developments through ongoing education and training.
- Competitive salary with bonus opportunities.
- PTO including vacation and personal/sick days.
- Opportunities for advancement within the agency based on performance and growth.
- Valuable industry experience and professional development.
- Strong interpersonal and communication skills (written, verbal, and listening).
- Organizational skills and attention to detail.
- Proactive problem-solving abilities and self-motivation.
- Ability to work both independently and as part of a team.
- Competence in learning and using computer functions for daily tasks.
- Pride in delivering accurate and timely work results.
- Capability to multitask and manage shifting priorities effectively.
- Commitment to providing outstanding customer service.
- Property & Casualty license (must be able to obtain).
- Life and Health insurance license (must be able to obtain).
- Willingness to stay current with licensing, product updates, and technical developments.
- Enthusiastic and energetic, with a passion for helping others.
- People-oriented and comfortable engaging in client-focused conversations.
- Detail-oriented with a drive for accuracy and thoroughness.
- Adaptable, able to thrive in a fast-paced environment.
- Motivated to achieve success and contribute to business growth.
- This position is with an independent contractor agent affiliated with a major insurance agency and is not a direct employment with the parent insurance company.
- Selected candidates must complete all applicable licensing requirements and training programs as outlined by the agency.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The role offers a positive, professional work environment, and provides opportunities for ongoing learning and career advancement.
Take the next step toward a fulfilling career as a Customer Service Representative by clicking the job application button and submitting your application today.