Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher State Farm
Salary: $30000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative Position OverviewWe are seeking a dedicated and motivated Customer Service Representative to join a State Farm Agent's team on a full-time basis. This role is ideal for individuals who are passionate about delivering excellent customer service experiences and are interested in growing their careers within the insurance industry. As a Customer Service Representative, you will have the opportunity to develop your skills and gain valuable experience while supporting customers with their insurance needs. Insurance experience is not required, as comprehensive training will be provided to qualified candidates who demonstrate the right skills and attitude.
Key Responsibilities- Establish and maintain strong customer relationships through effective communication and follow-up.
- Deliver prompt, accurate, and friendly service by responding to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based consultation process to educate clients about available insurance products and solutions.
- Demonstrate a strong work ethic with a commitment to achieving success and delivering remarkable customer experiences every day.
- Provide timely and thorough activity reports to the agent, ensuring all interactions and progress are well-documented.
- Excellent interpersonal and communication skills, including verbal, written, and listening abilities.
- Strong organizational skills and the ability to multi-task effectively in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Demonstrated dedication to exceptional customer service and satisfaction.
- Ability to work collaboratively within a team setting and maintain a positive, people-oriented attitude.
- Competency in learning and using computer functions relevant to the job.
- Pride in completing work accurately and efficiently.
- Must be able to obtain a Property & Casualty license and a Life and Health license as required by state regulations.
- Commitment to staying current with product changes, licensing requirements, technical developments, and ongoing education in the insurance field.
- Salary plus bonus opportunities reflecting performance and achievements.
- Paid time off, including vacation and personal or sick days.
- Opportunities to gain valuable experience and develop within the insurance industry.
- Potential for growth and advancement within the agency, based on performance and commitment.
This Customer Service Representative position is with a State Farm independent contractor agent. As a team member, you will experience the supportive environment of a local office while gaining insight into the insurance industry. Working with a State Farm agent provides the opportunity to develop your professional skills and contribute meaningfully to the agency's success.
Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies.
Equal Employment OpportunityWe are committed to providing an inclusive and welcoming environment for all applicants and team members. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected status, in full compliance with applicable federal, state, and local laws.