Customer Service Representative
Location: Media, PA
Job Type: fulltime
Company: Ed Hanway State Farm Agency
Salary: $30000 - $60000 per year)
Category: Customer Service
Job Description Apply Now
Customer Service Representative Position OverviewThe Customer Service Representative position is a key role within an independent State Farm agent’s team, focused on delivering an exceptional customer experience and supporting business growth. As a Customer Service Representative, you will interact with clients and prospects, helping them understand a range of insurance products and assisting with policy management. This is a full-time opportunity for individuals who are motivated, energetic, and committed to delivering outstanding service.
Responsibilities- Establish and maintain strong customer relationships by providing prompt, accurate, and friendly assistance in all interactions.
- Respond to customer inquiries related to insurance availability, eligibility, coverages, billing, policy changes, transfers, and claims processing.
- Educate clients on available insurance options using a needs-based review process to ensure they make informed decisions.
- Follow up with customers as needed, ensuring their needs are met and providing ongoing support throughout their relationship with the agency.
- Demonstrate a strong work ethic and a commitment to achieving personal and team goals daily.
- Provide timely and thorough activity reports and updates to the agent, supporting overall team success.
- Remain current on product changes, technical developments, and required licensing through ongoing education and training.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills, attention to detail, and the ability to effectively multi-task in a fast-paced environment.
- Self-motivated, proactive, and dedicated to providing high-quality customer service.
- People-oriented with the ability to work collaboratively within a team setting.
- Ability to learn and use computer functions and agency management systems efficiently.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Commitment to maintaining all necessary licenses and staying informed about industry updates and continuing education requirements.
This Customer Service Representative role offers valuable experience and growth potential within the agency. Selected candidates will be employed by an independent State Farm agent, not State Farm Insurance Companies. All employees must successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.