Customer Service Representative
Location: Charlotte, NC
Job Type: fulltime
Company: Micael A Grant - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Job OverviewMichael Grant - State Farm Agency is seeking a dedicated and professional Customer Service Representative to join our team in Charlotte, NC. This full-time role is integral to supporting our agency's mission of providing exceptional insurance services and building strong client relationships. As a Customer Service Representative, you will be responsible for delivering high-quality customer support, addressing insurance inquiries, and ensuring a positive experience for every client who interacts with our agency. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about helping others.
Key Responsibilities- Establish and maintain strong customer relationships through regular communication and follow-ups.
- Provide prompt, accurate, and friendly service by responding to customer inquiries regarding insurance products, policy changes, eligibility, coverage options, claims, transfers, and billing.
- Educate customers about available insurance options using a needs-based, customer-focused approach to ensure clients are informed and confident in their choices.
- Demonstrate a strong work ethic by consistently striving for success and maintaining a commitment to excellence in all tasks.
- Collaborate with other team members to ensure all customer needs are met and agency goals are achieved.
- Prepare and submit timely activity reports to the agent, ensuring clear communication of progress and client needs.
- Excellent interpersonal, verbal, and written communication skills, with the ability to actively listen and respond to client needs.
- Strong organizational abilities and attention to detail, ensuring accuracy in all aspects of the role.
- Self-motivated and proactive approach to problem-solving and task management.
- Dedication to providing outstanding customer service and support.
- Ability to work effectively both independently and within a team environment.
- Capability to manage multiple tasks and prioritize workload efficiently in a dynamic office setting.
- Proficiency with computers and the ability to learn new software functions as required by the role.
- Commitment to ongoing professional development, staying current with product changes, licensing requirements, and technical advancements.
- Must obtain Property & Casualty license and Life and Health license if not already licensed.
This is a full-time position based in Charlotte, NC. Working in Charlotte offers a vibrant professional community and access to a variety of resources and amenities in a growing metropolitan area.
Other InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.