Customer Service Representative
Location: NEW BERLIN, WI
Job Type: fulltime
Company: Paul Conradson - State Farm Agency
Salary: $45000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New Berlin, WI on a full-time basis. As a Customer Service Representative, you will be the first point of contact for our valued clients, providing an exceptional customer experience while supporting a range of insurance products and services. This role is ideal for someone who thrives in a fast-paced office environment, enjoys helping people, and demonstrates a positive, professional attitude at all times.
Key Responsibilities- Deliver outstanding service by responding promptly to customer inquiries and maintaining high standards of customer satisfaction.
- Provide accurate information about products and services, helping customers resolve any questions or concerns they may have.
- Manage incoming and outgoing phone calls in a courteous and efficient manner, including making outbound calls as required.
- Handle customer complaints by offering appropriate solutions and alternatives within established timelines, and follow up to ensure full resolution.
- Maintain detailed and organized records of customer interactions, process customer accounts, and file relevant documents accurately.
- Collaborate with peers and contribute to a team-oriented environment focused on continuous improvement and customer satisfaction.
- Willingness to obtain a Property and Casualty Insurance license, with training and support provided for the right candidate.
- Strong phone communication and active listening skills, demonstrating patience and empathy in every interaction.
- Comfortable with and capable of making outbound calls to clients as part of daily responsibilities.
- Passion for helping customers, with a friendly and approachable demeanor.
- Ability to empathize with and advocate for clients, ensuring their needs are met effectively.
- Excellent problem-solving skills, with the ability to think quickly and offer practical solutions.
- Strong verbal and written communication skills, able to present information clearly and professionally.
- Proficient computer skills, with the ability to multitask, prioritize, and manage time efficiently in a busy office setting.
Being based in New Berlin, WI offers employees a welcoming community atmosphere and convenient access to local amenities, making it an excellent location for both professional and personal growth.
Additional Details- Base pay with bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Retirement plan for long-term financial security.
- Valuable experience in the insurance industry.
- Growth potential and opportunities for advancement within the agency.
If you are motivated to succeed and can see yourself thriving as a Customer Service Representative in our New Berlin, WI office, we encourage you to submit your resume. Qualified candidates will be contacted for further steps in the interview process.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.