Insurance Customer Service Representative
Location: SAINT LOUIS, MO
Job Type: fulltime
Company: Elveeta Macon - State Farm Agency
Salary: $18.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Job OverviewWe are seeking a motivated and organized Insurance Customer Service Representative to join our team on a Full-time or Part-time basis. As an integral part of our agency, you will have the opportunity to support our licensed team, deliver outstanding client service, and help foster strong, long-term relationships with customers. Our company is committed to providing a collaborative and professional environment, with a passion for supporting both our team members and the clients we serve. If you are dedicated to customer care, eager to develop your insurance knowledge, and ready to contribute to an energetic workplace, this role offers a rewarding career path with room for growth.
Responsibilities- Establish and maintain positive customer relationships with small business owners, apartment managers, and individual clients.
- Provide responsive, accurate, and friendly customer service, including scheduling appointments, assisting with claim submissions, and clarifying billing questions.
- Educate customers about insurance options by using a customer-focused, needs-based review process.
- Communicate effectively to identify and address customer needs while supporting business development initiatives.
- Collaborate with team members to ensure consistent, high-quality service delivery and contribute to the overall success of the agency.
- Demonstrated dedication to delivering excellent customer service.
- Preferred experience in customer service, telemarketing, or sales within the insurance sector or related fields.
- Ability to obtain a Property and Casualty License, with the opportunity for immediate Full-time employment if already licensed.
- Ability to obtain a Life/Health License, expanding your professional qualifications and service capabilities.
- Proven ability to achieve agreed-upon marketing and service goals in alignment with agency objectives.
- Strong communication, organization, and interpersonal skills suited to a team-oriented environment.
- Comprehensive training designed to advance your career in the insurance industry and keep you informed about the latest industry standards and best practices.
- Base salary plus commission or bonus structure, with the potential for Full-time benefits based on employment status and performance.
- Respect and recognition for your skills, talents, and dedication to delivering exceptional service to every client.
- Opportunities for professional development and career growth within the agency and broader insurance industry.
As an Insurance Customer Service Representative, you will be a valued member of a supportive team that encourages new perspectives and fresh energy. Our agency is committed to fostering a positive workplace culture where your contributions are acknowledged, and your career development is a priority. You will play a crucial role in helping customers understand their insurance options and in supporting the overall mission of our agency. Working in this role offers the chance to build valuable professional relationships and skills that will serve you throughout your career.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.