Customer Service Representative
Location: Newport News, VA
Job Type: fulltime
Company: Corey Jones - State Farm Agency
Salary: $35000.0 - $52000.0 per year
Category: Sales
Job Description Apply Now
Customer Service Representative Position OverviewThe Customer Service Representative position is an integral part of a dedicated insurance agency team, providing essential support to both clients and the overall success of the organization. This full-time role offers the opportunity to work in a dynamic, fast-paced environment where outstanding customer service and effective communication are key to building strong client relationships. As a Customer Service Representative, you will have the chance to develop valuable industry skills and advance your career within the agency.
Responsibilities- Establish and maintain positive customer relationships, ensuring ongoing satisfaction and timely follow-up as needed.
- Deliver prompt, accurate, and friendly service to clients by responding to inquiries regarding insurance products, policy changes, eligibility, coverage options, billing, and claims.
- Educate customers about available insurance options using a needs-based approach, helping them make informed decisions about their coverage.
- Support the growth of the agency by engaging in value-driven conversations that enhance the customer experience and contribute to client retention.
- Uphold a strong work ethic and demonstrate a commitment to achieving daily objectives and long-term agency goals.
- Provide timely and detailed activity reports to the agent, ensuring transparent communication and efficient workflow.
- Excellent interpersonal skills, with the ability to build rapport and communicate effectively with clients and team members.
- Strong written, verbal, and listening skills.
- People-oriented with a focus on delivering exceptional customer service.
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
- Self-motivated and proactive in identifying and resolving customer needs.
- Ability to thrive in a collaborative team environment and adapt to changing priorities.
- Comfortable learning and utilizing various computer functions and agency management systems.
- Demonstrates pride in delivering accurate and timely work.
- Must be able to obtain a Property & Casualty insurance license as required by state regulations.
- Must be able to obtain a Life and Health insurance license as required by state regulations.
- Selected candidate is expected to stay current with product updates, licensing requirements, technical developments, and ongoing continuing education as necessary.
This Customer Service Representative position is offered by an independent contractor agent for a prominent insurance provider. Employees hired for this role are not employees of the parent insurance company, but rather of the independent agent. All selected candidates must successfully complete any applicable licensing requirements and training programs as part of their employment.
Working as a Customer Service Representative in this agency provides an opportunity to gain valuable experience, contribute to the growth of the business, and advance professionally in the insurance industry. If you are a motivated individual who enjoys helping clients and is committed to delivering outstanding service, consider applying for this rewarding full-time position.