Insurance Customer Service Representative
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: State Farm Agency - Delray Beach, FL
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Job OverviewThe Insurance Customer Service Representative plays a key role in supporting an independent State Farm agent's office by providing exceptional service to clients. This full-time position is ideal for candidates who are motivated, detail-oriented, and passionate about helping customers understand their insurance options. As an Insurance Customer Service Representative, you will be responsible for facilitating value-based conversations and ensuring a remarkable client experience throughout each interaction. Working in a collaborative and fast-paced environment, you will help foster business growth by building strong relationships and delivering accurate, friendly service. This opportunity is based in Florida, offering professionals a chance to work in a vibrant and diverse community.
Key Responsibilities- Establish and maintain strong customer relationships, providing follow-up as needed to ensure satisfaction and address ongoing needs.
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate clients about available insurance products, ensuring each recommendation aligns with individual customer requirements.
- Maintain a high standard of work ethic and demonstrate a commitment to success on a daily basis.
- Deliver timely and thorough activity reports to the agent, ensuring clear communication and documentation of client interactions and progress.
- Excellent interpersonal, verbal, written, and listening communication skills.
- Demonstrated organizational skills and attention to detail.
- Self-motivated, proactive in problem-solving, and able to work both independently and within a team environment.
- Strong commitment to customer service and a people-oriented approach to resolving issues.
- Ability to multitask and adapt to changing priorities in a busy office setting.
- Proficiency in learning and using computer functions relevant to insurance operations.
- Dedication to accurate and timely completion of responsibilities.
- Ability to remain current with product changes, ongoing licensing requirements, technical developments, and continuing education obligations.
- Insurance licenses in Property & Casualty and Life & Health for the State of Florida are required prior to starting; the agent is willing to reimburse costs associated with obtaining these licenses.
Working as an Insurance Customer Service Representative in Florida provides access to a dynamic job market and a diverse customer base. Florida's thriving insurance industry offers ample opportunities for skill development, professional networking, and career advancement.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.