Customer Service Representative
Location: Staten Island, NY
Job Type: fulltime
Company: Eric Safarian - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative OverviewEric Safarian - State Farm Agency is seeking a dedicated and professional Customer Service Representative to join our team on a full-time basis. As a Customer Service Representative, you will play a vital role in supporting our clients and ensuring a positive experience with State Farm Insurance. This position focuses on providing excellent service, supporting client needs, and maintaining high standards of customer satisfaction in the insurance industry.
Responsibilities- Answer incoming phone calls and warmly greet clients, ensuring each interaction is handled professionally and efficiently.
- Establish and nurture customer relationships, following up with clients as needed to address concerns, provide updates, and ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance products, eligibility, coverages, policy changes, transfers, claim submissions, and billing inquiries.
- Utilize a customer-focused, needs-based review process to educate clients on available insurance options and help them make informed decisions.
- Maintain accurate and organized records of client interactions, service requests, and policy information in accordance with agency procedures.
- Collaborate with team members to ensure a seamless client experience and contribute to a positive office environment.
- Assist with additional administrative and service tasks as needed to support the smooth operation of the agency.
- Excellent communication skills, including written, verbal, and listening abilities.
- Self-motivated and able to work independently, as well as collaboratively in a team environment.
- Strong attention to detail and organizational skills.
- Proactive in problem-solving and able to anticipate client needs.
- Ability to conduct effective client interviews, assess customer needs, and provide tailored solutions.
- Demonstrated ability to relate to a diverse range of customers in a professional manner.
- Property & Casualty license (or ability to obtain as required).
- Life and Health license (or ability to obtain as required).
- Competitive base pay with the potential for commission and bonuses.
- Paid time off, including vacation and personal/sick days.
- Opportunity to gain valuable experience within the insurance industry.
- Potential for professional growth and advancement within the agency.
Joining Eric Safarian - State Farm Agency as a Customer Service Representative means becoming part of a well-established team committed to service excellence. Our agency provides a supportive environment for professional development and recognizes the important role of customer service in building lasting client relationships. Employees benefit from working in an area known for its vibrant community and accessibility.
Legal NoticeThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.