Customer Service Representative (CSR)
Location: WEATHERFORD, TX
Job Type: fulltime
Company: Craig Bagley - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Position OverviewThe Customer Service Representative (CSR) plays an essential role in delivering outstanding customer support and building lasting relationships with clients. As a Customer Service Representative (CSR), you will work as a vital member of a professional insurance agency team, engaging directly with customers to provide assistance, resolve issues, and help them understand their insurance options. This full-time opportunity offers a dynamic and rewarding environment for motivated individuals who excel in fast-paced settings and are eager to learn and grow within the insurance industry.
Key Responsibilities- Establish and maintain positive customer relationships through effective communication and follow-up as needed.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance products, policy changes, eligibility, coverages, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based approach to educate clients about insurance options and ensure they are informed about available products and services.
- Demonstrate a strong work ethic and commitment to providing exceptional service to customers on a daily basis.
- Provide timely and thorough reports of activities to the supervising agent, contributing to the agency’s operational success.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education to maintain professional knowledge and compliance.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- Self-motivated with the ability to work independently and as part of a collaborative team.
- Proactive in identifying and solving problems to support customers and agency goals.
- Ability to multi-task effectively and manage multiple priorities in a fast-paced work environment.
- Pride in delivering accurate and timely work results.
- Competence with computer functions and willingness to learn new technologies as needed.
- Bilingual skills are a plus, enhancing your ability to serve a diverse customer base.
- Must be able to obtain Property & Casualty license as well as Life and Health license, and maintain all required continuing education and compliance standards.
As a Customer Service Representative (CSR), you will gain valuable experience within the insurance industry and have the opportunity to advance your career. Comprehensive training and support are provided to help you achieve licensing requirements and excel in your role. Growth potential and advancement opportunities are available within the agency for high-performing team members.
Employment SettingThis full-time position is based within an independent insurance agency representing a recognized national brand. Employees are hired by the agency owner and are not employees of the insurance company itself. All required training and licensing must be successfully completed. Working as a Customer Service Representative (CSR) in this agency provides exposure to a variety of customer needs and insurance solutions, offering a dynamic work environment and the chance to make a positive impact on clients' lives.
Legal DisclaimerThis position is with an independent contractor agent, not with the insurance company. Employees of independent agents must be able to successfully complete any applicable licensing requirements and training programs. Independent agents are contractors who hire their own employees. Employees of agents are not employees of the insurance company.