Customer Service Representative
Location: HAZELWOOD, MO
Job Type: fulltime
Company: Patrick Jones - State Farm Agency
Salary: $38000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Position OverviewThe Customer Service Representative plays a vital role within an insurance agency, providing essential service and support to clients while contributing to business growth. This full-time position offers the opportunity to build valuable skills in a dynamic, client-focused environment, with the support and training necessary to develop expertise in the insurance industry. As a Customer Service Representative, you will work as part of a team, delivering high-quality customer experiences and supporting the agency’s mission to meet the needs of policyholders.
Key Responsibilities- Establish and maintain positive customer relationships through consistent communication and follow-up, ensuring client satisfaction and trust.
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based approach to educate clients about various insurance products and options, supporting them in making informed decisions.
- Demonstrate a strong work ethic and a commitment to achieving daily, weekly, and long-term goals for both personal and agency success.
- Maintain comprehensive activity reports and provide timely updates to the agent, ensuring clear communication and efficient workflow within the team.
- Keep current with changes in insurance products, licensing requirements, and technical developments through ongoing training and education.
- Excellent interpersonal and communication skills, including written, verbal, and active listening abilities.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Self-motivated and proactive in identifying solutions to customer needs or issues.
- Ability to function effectively both independently and as part of a collaborative team.
- Commitment to delivering outstanding customer service and maintaining high standards of accuracy and timeliness.
- Competence with computer functions and willingness to learn new technologies as required.
- Willingness and ability to obtain required state insurance licenses, including Property & Casualty and Life & Health, as part of the onboarding process.
The Customer Service Representative position offers valuable experience and the potential for career advancement within the agency. Team members receive comprehensive training and support in obtaining necessary insurance licenses. The agency provides a positive work environment with opportunities to gain in-depth knowledge of insurance products, build professional relationships, and contribute to the success of the business. Full-time employees may also benefit from paid time off and other supportive programs, depending on agency policies.
About the AgencyThis position is with an independent contractor agent of State Farm, not with State Farm Insurance Companies. Employees of State Farm agents are required to complete all applicable licensing and training requirements as outlined by the agency. State Farm agents operate as independent contractors and are responsible for hiring their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.