Insurance Customer Service Representative
Location: HILLIARD, OH
Job Type: fulltime
Company: Mike McClaskie - State Farm Agency
Salary: $42000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative (Full-time) – Hilliard, OH OverviewJoin a reputable State Farm agency as an Insurance Customer Service Representative and play a vital role in supporting clients with their insurance needs. This full-time position in Hilliard, OH, is ideal for individuals who are passionate about customer care and are eager to develop expertise in insurance services. As an Insurance Customer Service Representative, you will be at the forefront of delivering a positive customer experience, helping clients understand their insurance options, and ensuring their satisfaction with State Farm products and services.
Key Responsibilities- Answer incoming phone calls and warmly greet all clients to make them feel welcome and valued.
- Establish and nurture relationships with customers, effectively following up as needed to address their inquiries and concerns.
- Deliver prompt, accurate, and courteous service to clients, ensuring that their questions and needs are addressed efficiently.
- Educate customers on available insurance products using a needs-based approach to help them make informed decisions about their coverage options.
- Work collaboratively as part of a team to uphold the agency’s standards of customer service excellence.
- Prior experience in customer service is highly valued and will help you excel in this role.
- Strong communication skills, including written, verbal, and active listening abilities.
- Self-motivated with a proactive approach to problem-solving and task completion.
- Detail-oriented and organized, with the ability to manage multiple responsibilities efficiently.
- A collaborative mindset and willingness to contribute positively to a team environment.
- Proven ability to assess customer needs and conduct effective, insightful interviews.
- Ability to build rapport and establish trust with clients through empathy and professionalism.
- Property and Casualty insurance license is required or must be obtained as part of the onboarding process.
- Life and Health insurance license is preferred or must be willing to obtain as required.
Hilliard, OH, offers a welcoming community and a supportive environment for professionals seeking to grow their careers in the insurance industry. Working as an Insurance Customer Service Representative in Hilliard presents opportunity to engage with a diverse clientele and positively impact the local community.
Career Growth and DevelopmentThis full-time Insurance Customer Service Representative position provides valuable hands-on experience in the insurance field. You will have opportunities to learn from experienced team members, develop your skills, and potentially advance within the agency. The agency supports ongoing professional development and encourages employees to pursue relevant insurance certifications.
Legal NoticeThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.