Customer Service Representative – P&C Licensed
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Paul Jones - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – P&C Licensed Job OverviewWe are seeking a dedicated and professional Customer Service Representative (CSR) with a valid Property and Casualty (P&C) License to join our established insurance office. This position offers both full-time and part-time employment opportunities. As a Customer Service Representative (CSR) – P&C Licensed, you will play a crucial role in supporting agency clients by providing exceptional service, responding to inquiries, and assisting with insurance policy needs in a dynamic and collaborative office environment.
Key Responsibilities- Provide prompt, courteous, and accurate customer service to clients regarding their insurance policies, including auto, home, and other property and casualty products.
- Respond to incoming calls, emails, and office visits, addressing policy questions, coverage options, and claims processes.
- Assist policyholders in making policy changes, handling renewals, processing payments, and updating account information as requested.
- Maintain accurate records of client interactions and transactions in compliance with company and regulatory standards.
- Work collaboratively with agents and other team members to ensure a seamless and positive customer experience.
- Identify opportunities to recommend additional insurance products and services that meet customer needs.
- Follow up with clients to confirm satisfaction and resolve any outstanding issues promptly.
- Maintain confidentiality and security of client personal and financial information in accordance with company policy and industry regulations.
- Minimum of one year of customer service experience in an insurance office or similar setting.
- Active Property and Casualty (P&C) License is required.
- Strong communication skills, both written and verbal, with the ability to explain complex insurance products in a clear and professional manner.
- Demonstrated attention to detail, organizational skills, and the ability to multitask effectively in a fast-paced office environment.
- Proficient computer skills, including experience with office software, email, and agency management systems.
- Ability to work independently and as part of a team, maintaining a positive and solution-oriented approach.
This Customer Service Representative (CSR) – P&C Licensed position is based in the agent's office, providing a supportive and professional workplace. The role offers flexibility for either full-time or part-time employment, making it suitable for candidates seeking different work schedules. Employees benefit from the stability of working with an established insurance agency, contributing to a reputable brand in the industry.
Equal Employment OpportunityWe are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable federal, state, and local laws.