Customer Operations Coordinator
Location: San Salvador, SS
Job Type: Direct Placement
Company: ARC Group
Category: Administration
Job Description Apply Now
Customer Operations Coordinator Job OverviewARC Group is seeking a highly organized and detail-oriented Customer Operations Coordinator for a full-time, onsite, contract position through February 2026. This role is based in El Salvador, with the possibility of extension or conversion to full-time employment. As a Customer Operations Coordinator, you will play an integral part in managing cargo bookings, handling import and export documentation, and ensuring compliance with company and regulatory standards. This position offers an excellent opportunity for professional growth within a respected organization known for its commitment to diversity and inclusion.
Key Responsibilities- Coordinate cargo movements by working closely with intermodal, equipment, and traffic departments to ensure smooth logistics operations.
- Process high-quality cargo booking requests and maintain accurate records of all transactions.
- Receive, reconcile, consolidate, and summarize documentation and information submitted by customers.
- Verify and process customer information to ensure that all documentation, including bills of lading, complies with company standards and regulatory requirements.
- Interpret, review, and apply appropriate rates to bills of lading based on applicable tariffs, ensuring timeliness and accuracy in all billing practices.
- Ensure that bills of lading and truck bills are completed accurately and that invoices are delivered on schedule.
- Collaborate with the pricing department to confirm and process rate requests and verifications.
- Respond to customer inquiries, make necessary modifications to bookings, and correct any errors in documentation or bookings as needed.
- High school diploma or equivalent required; additional coursework or job-related training after high school is preferred.
- 0-1 year of general office experience; experience in the transportation or logistics industry is preferred.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Bilingual in English and Spanish is required to effectively communicate with a diverse client base.
- Strong verbal and written communication skills to interact professionally with customers and colleagues.
- Ability to establish and maintain effective working relationships in a collaborative environment.
- Effective customer service skills, with the ability to address and resolve inquiries efficiently.
- Excellent organizational and prioritization abilities, with experience managing multiple assignments while meeting deadlines.
- Attention to detail and accuracy in handling documentation and data entry tasks.
- Ability to gather, interpret, and report data as it pertains to operational activities.
- Knowledge of import forwarding and customs brokerage concepts, principles, and practices in both domestic and international contexts is highly valued.
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm, serving clients nationwide with a commitment to delivering high-quality technical resources. The company is dedicated to understanding the needs and goals of both candidates and clients, operating with integrity and a shared desire for success. Working in El Salvador provides a unique opportunity to contribute to a dynamic and growing logistics sector in the region.
Diversity and Equal Opportunity StatementAt ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.
Position is offered with no fee to candidate.