CRM Administrator
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
The CRM Administrator plays a vital role in supporting and optimizing customer relationship management (CRM) platforms, ensuring seamless integration and efficient process management in a dynamic business environment. As a CRM Administrator, you will be responsible for overseeing the development, maintenance, and enhancement of CRM systems, with a particular focus on leveraging Oracle Service Cloud, Salesforce Service Cloud, or Microsoft Dynamics to streamline business operations and drive organizational success. This position offers a unique opportunity to collaborate with cross-functional teams and coordinate projects that directly impact the efficiency and productivity of the organization.
Individuals passionate about technology, data management, and continuous process improvement will thrive in this role. The CRM Administrator is expected to possess a strong technical background, excellent project coordination skills, and the ability to work effectively within collaborative teams. The environment is supportive and growth-oriented, providing opportunities for personal and professional development within a leading organization recognized for its commitment to employee well-being and industry excellence.
Joining as a CRM Administrator provides access to a comprehensive benefits package and the chance to be part of a close-knit, team-oriented culture. With an established track record of success and a reputation for fostering a positive workplace, this organization offers a compelling setting for dedicated professionals to advance their careers in CRM administration and project management.
CRM Administrator - Summary- Responsible for the administration, enhancement, and optimization of CRM systems including Oracle Service Cloud, Salesforce Service Cloud, and Microsoft Dynamics.
- Coordinates and executes medium-sized projects, ensuring effective planning, resource allocation, and timely delivery.
- Collaborates with internal teams to design and implement CRM strategies tailored to organizational goals.
- Utilizes technical expertise in HTML, CSS, and JavaScript to support CRM development and integration needs.
- Engages in data management, reporting, and campaign execution to support business development and marketing objectives.
- Manage and improve CRM systems to enhance business processes and customer engagement.
- Lead and coordinate CRM-related projects, ensuring that all tasks are executed efficiently and align with organizational objectives.
- Work closely with stakeholders to analyze requirements, customize CRM functionalities, and deliver tailored solutions.
- Monitor data integrity within the CRM, conduct regular audits, and implement data management best practices.
- Develop and maintain detailed documentation related to CRM administration, processes, and integrations.
- Generate and analyze CRM reports, providing actionable insights for sales, marketing, and customer service teams.
- Provide end-user support and training to ensure effective utilization of CRM platforms.
- Stay updated on industry trends and emerging CRM technologies to ensure continuous improvement of CRM systems.
- Competitive compensation package reflecting experience and expertise in CRM administration.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program, providing long-term incentive and engagement.
- Opportunities for professional growth within a recognized industry leader.
- Inclusive, supportive, and team-focused workplace environment.
- Minimum of 3 years of proven experience in CRM administration, with hands-on expertise in Oracle Service Cloud, Salesforce Service Cloud, or Microsoft Dynamics.
- At least 2 years of experience in project management or project coordination, demonstrating strong organizational and communication skills.
- Technical proficiency in HTML, CSS, and JavaScript to support CRM customization and integration.
- Solid understanding of data management and reporting tools used within CRM environments.
- Strong problem-solving abilities with a detail-oriented approach to technical challenges.
- Ability to work collaboratively with diverse teams and manage multiple priorities effectively.
- Demonstrates a passion for optimizing business processes through CRM technology.
- Possesses excellent project management and coordination skills.
- Is resourceful, analytical, and comfortable with data-driven decision making.
- Thrives in a collaborative, fast-paced, and innovative work environment.
- Maintains a commitment to ongoing learning and professional development.
- This position offers the opportunity to work within an organization recognized for its employee-focused culture and industry leadership.
- The organization values diversity and inclusivity, and all qualified applicants are encouraged to apply.
- Located in Atlanta, GA, this role benefits from the city's vibrant professional community and access to industry resources.
- Apply today by clicking the job application button to advance your career as a CRM Administrator.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.