Collections Specialist
Location: La Porte, TX
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Accounting / Finance
Job Description Apply Now
The Collections Specialist plays a critical role in supporting the financial health of an organization by managing daily collection activities, monitoring accounts receivable, and identifying potential collection issues as well as opportunities to improve cash flow. As a Collections Specialist, you will serve as a primary point of contact for customers with past-due accounts, ensuring timely and professional communication while maintaining accurate records and upholding company standards. This position requires a strong commitment to customer service, attention to detail, and the ability to collaborate effectively with internal teams to resolve outstanding balances and support overall business operations.
In this full-time Collections Specialist role, you will be responsible for organizing and prioritizing accounts based on the severity of delinquency, making both outbound and inbound calls regarding past-due accounts, and proactively contacting customers to discuss outstanding balances. The Collections Specialist must be adept at sending collection letters, documenting collection activity thoroughly, and utilizing available systems and resources to perform skip-tracing activities to locate customers when necessary. Working closely with management, sales representatives, and department managers, you will address collection concerns and help establish payment plans for debtors, securing proper authorization as needed.
In addition to direct customer contact, the Collections Specialist will process and review new customer credit applications, accurately apply received payments using QuickBooks, and monitor accounts receivable activity to identify potential collection issues early. Maintaining accurate and organized customer and collection records is essential for success in this role, as is meeting monthly collection revenue quotas and demonstrating a high level of professionalism when handling sensitive customer account matters.
The ideal candidate for the Collections Specialist position will have at least three years of previous collections experience, be customer-service focused with strong communication skills, and possess a high degree of motivation and results orientation. Proficiency with Microsoft Office (including Word and Excel) and QuickBooks is required. Experience with accounts receivable and credit applications is highly preferred. This position requires a detail-oriented, organized professional who is comfortable making frequent collection calls and able to maintain composure and professionalism when discussing sensitive account matters.
Joining the team as a Collections Specialist offers the opportunity to contribute to a positive workplace focused on financial stability and customer satisfaction. You will work in an engaging environment that values collaboration, accuracy, and proactive problem-solving. If you are ready to take the next step in your career in the collections and accounts receivable field, we encourage you to apply for this rewarding position by clicking the job application button below.
Collections Specialist - Summary- Responsible for managing daily collection activities and monitoring accounts receivable
- Communicates directly with customers regarding past-due accounts and outstanding balances
- Collaborates with internal departments to resolve collection issues
- Maintains accurate and organized collection records
- Utilizes systems such as QuickBooks for payment application and record-keeping
- Organize and prioritize accounts based on severity of delinquency
- Make outbound and receive inbound calls regarding past-due accounts
- Send collection letters and document collection activity accurately
- Perform skip-tracing activities to locate customers as needed
- Assist with establishing payment plans for debtors, obtaining authorization when required
- Process and review new customer credit applications
- Apply received payments accurately using QuickBooks
- Monitor accounts receivable and identify collection issues
- Meet monthly collection revenue quotas
- Maintain professionalism when handling sensitive customer account matters
- Competitive hourly pay
- Full-time schedule
- Supportive work environment
- Opportunity to contribute to company financial health
- 3+ years of collections experience required
- QuickBooks experience required
- Proficient with Microsoft Office, including Word and Excel
- Experience with accounts receivable and/or credit applications preferred
- Customer-service focused with strong communication skills
- Self-motivated, highly organized, and detail-oriented
- Ability to pass a criminal background check
- Comfortable making frequent collection calls
- Results-driven and proactive in addressing collection issues
- Skilled at building professional relationships with customers and internal teams
- Demonstrates a high level of integrity and professionalism
- Thrives in a fast-paced collections and accounts receivable environment
- Committed to maintaining accurate records and continuous process improvement
- Experience in a similar collections specialist or accounts receivable specialist role is highly valued
- Position supports the financial operations and overall success of the company
- Located in a dynamic and accessible area, offering opportunities for professional growth
- Candidates are encouraged to apply directly through the job application button for prompt consideration
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