Call Center Representative
Location: Sacramento, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $17.0 - $20.0 per hour
Category: Sales
Job Description Apply Now
Call Center Representative Job OverviewWe are seeking a motivated and energetic Call Center Representative to join our team on a full-time basis. As a Call Center Representative, you will play a vital role in connecting with potential clients who have expressed interest in insurance products. Your primary responsibility will be to engage with these individuals over the phone and seamlessly transfer qualified leads to our Agency Insurance Specialists for further assistance. Our agency values teamwork, professionalism, and a commitment to delivering excellent customer service. This position provides a dynamic environment where you can develop your sales and communication skills while contributing to a well-respected insurance agency.
Key Responsibilities- Initiate outbound calls to potential clients who have requested information about insurance products.
- Engage in friendly and professional conversations to understand clients’ needs and answer initial questions.
- Transfer interested prospects to Agency Insurance Specialists for comprehensive consultation and follow-up.
- Consistently meet daily call targets, making between 50-100 calls per day as part of your regular duties.
- Build rapport with potential clients, providing a positive first impression of the agency.
- Accurately document call details and maintain up-to-date records in the agency’s customer relationship management system.
- Participate in ongoing training and development to stay informed about the agency’s procedures, products, and customer service expectations.
- Work collaboratively with a team-oriented environment focused on achieving collective goals.
- High school diploma or equivalent education is required.
- Excellent verbal communication skills and a talent for building rapport over the phone.
- Demonstrated ability to work in a fast-paced environment and maintain high energy throughout the workday.
- Strong organizational skills and attention to detail when recording customer interactions.
- Willingness to participate in training and licensing as required by the agency.
- Comprehensive training provided; no prior insurance experience required.
- Growth opportunities within the agency for motivated individuals.
- Supportive, team-focused workplace that values your contributions.
- Commitment to helping clients understand their coverage and make informed insurance decisions.
Our agency’s mission is to be the reliable partner our clients need, ensuring that their insurance needs are met with integrity and professionalism. We take pride in helping clients protect themselves and their families, and we strive to deliver a positive experience at every interaction. Working as a Call Center Representative, you will be an essential part of our mission to provide outstanding service and support in the insurance industry.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.