Bilingual Receptionist
Location: NORTH LAUDERDALE, FL
Job Type: fulltime
Company: Marc Goldman - State Farm Agency
Salary: $15.0 - $21.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Receptionist Job DescriptionWe are seeking a dedicated and personable Bilingual Receptionist to join our team in North Lauderdale, FL. This full-time opportunity is ideal for bilingual English/Spanish speakers who excel in customer service and thrive in a fast-paced office environment. As a Bilingual Receptionist, you will serve as the first point of contact for clients, ensuring that every interaction reflects our commitment to exceptional service and client satisfaction. You will be responsible for efficiently handling inquiries, providing support to customers, and maintaining smooth day-to-day front office operations.
Working in North Lauderdale, FL offers a vibrant and diverse community environment, making it a great place to build your career in customer service and office administration.
Responsibilities- Provide accurate information about products and services to clients, addressing questions and concerns in both English and Spanish.
- Efficiently manage incoming calls, direct them appropriately, and handle outbound calls as needed.
- Resolve customer concerns by offering effective solutions within designated time frames and following up to ensure customer satisfaction.
- Maintain detailed and organized records of customer interactions, process customer accounts, and file important documents accurately.
- Support the front office team by performing various administrative duties, including scheduling, document management, and general office organization.
- Assist clients and visitors by providing a welcoming and professional front office presence.
- Bilingual proficiency in English and Spanish is required for this Bilingual Receptionist role.
- Willingness to obtain the Customer Service FL 4-40 license as part of employment requirements.
- Strong verbal and written communication skills, with the ability to actively listen and respond empathetically to client needs.
- Comfortable making outbound calls and engaging with clients over the phone.
- Demonstrated ability to multi-task, prioritize responsibilities, and manage time efficiently in a dynamic office setting.
- Excellent problem-solving skills and the ability to present solutions clearly and confidently.
- Professional, friendly, and outgoing attitude with a genuine passion for helping others.
- Detail-oriented and organized, with proficiency in common computer applications and office software.
- Competitive base pay for the Bilingual Receptionist position.
- Paid time off, including vacation and sick days.
- Health and dental benefits.
- Valuable hands-on experience in the insurance and customer service industry.
- Opportunities for career growth and advancement within the agency.
This Bilingual Receptionist position is with a State Farm independent contractor agent. Employees of State Farm agents must be able to successfully complete any applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.