Bilingual Receptionist
Location: Lawrenceville, GA
Job Type: parttime
Company: Aquila Zephir - State Farm Agency
Salary: $14.0 - $18.0 per hour
Category: Administrative
Job Description Apply Now
The Bilingual Receptionist position offers an exciting opportunity to join a dynamic team within an established insurance agency. This role is ideal for candidates who are fluent in both Spanish and English and are committed to providing outstanding customer service. As a Bilingual Receptionist, you will play a crucial part in ensuring that all client communications are handled efficiently, professionally, and with a high degree of empathy. The position is designed for individuals who thrive in a fast-paced environment, enjoy multitasking, and have a genuine passion for assisting others.
This Bilingual Receptionist role is essential for maintaining the smooth operation of the agency's front office and serves as the first point of contact for clients and visitors. The successful candidate will demonstrate strong interpersonal skills, a positive attitude, and the ability to manage a variety of administrative and customer service functions. Fluency in both Spanish and English will enable you to support a diverse client base, enhancing the agency's ability to deliver excellent service to all customers.
Working as a Bilingual Receptionist within this insurance agency provides valuable professional experience and the opportunity to develop industry-specific skills. The role requires you to handle incoming calls, manage client inquiries, and resolve issues with accuracy and efficiency. You will play a key role in ensuring that every client interaction is positive and that all administrative processes are completed to the highest standards. If you are a team player, a great communicator, and enjoy helping people, this is the perfect position to launch or advance your career within the insurance sector.
Bilingual Receptionist - Summary- Serve as the primary point of contact for clients and visitors, managing communications in both Spanish and English.
- Support agency operations by performing administrative and customer service duties with professionalism and efficiency.
- Contribute to a positive office environment and help maintain high customer satisfaction standards.
- Manage incoming calls and direct them to the appropriate team members.
- Provide detailed product and service information to clients, assisting with inquiries and resolving any emerging issues.
- Handle customer complaints by identifying solutions and following up to ensure resolution within agency guidelines.
- Maintain accurate records of customer interactions and process client accounts as needed.
- File documents and ensure all administrative processes are completed in a timely manner.
- Collaborate with team members to achieve agency goals and deliver exceptional client experiences.
- Competitive hourly pay plus commission and bonus opportunities, with compensation based on experience and licensing.
- Valuable on-the-job experience in a professional insurance agency setting.
- Potential for career growth and advancement within the agency for high-performing team members.
- Fluency in both Spanish and English is required to communicate effectively with clients.
- Must have, or be willing to obtain, a Property and Casualty license prior to beginning employment.
- Strong phone etiquette, active listening, and customer service skills.
- Comfortable with making outbound calls to clients as needed.
- Excellent communication and presentation abilities.
- Demonstrated problem-solving skills and the ability to empathize with customers.
- Capable of multitasking, prioritizing, and managing time efficiently in a busy office environment.
- Professional, outgoing, and approachable personality.
- Strong desire to help clients and provide excellent service at all times.
- Patient, empathetic, and able to communicate with a diverse clientele.
- Team-oriented, with a positive attitude and a willingness to support colleagues.
- Quick learner with a passion for professional growth within the insurance industry.
- This position is within an independent contractor agency for a major insurance provider; employees are hired by the agency and not by the insurance company itself.
- Employment is contingent upon completing applicable licensing requirements and training programs as set by the agency.
- The agency is committed to providing an inclusive, supportive work environment where all employees can succeed.
- Working in this role offers the opportunity to serve a vibrant community and gain valuable insurance industry experience.
- To take the next step in your career as a Bilingual Receptionist, apply now by clicking the job application button and become part of a dedicated, customer-focused team.
Employees of independent contractor agents must be able to successfully complete any applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Employees of agents are not employees of the insurance company.