Bilingual Licensed Insurance Customer Service Representative
Location: Flushing, NY
Job Type: fulltime
Company: Brian Downes - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Licensed Insurance Customer Service Representative Job OverviewWe are seeking a Bilingual Licensed Insurance Customer Service Representative (Property & Casualty, Life and Health) to join our team in Flushing, NY. This full-time position offers a dynamic environment where you will have the opportunity to support clients, build lasting relationships, and contribute directly to the agency's growth. As a vital member of our team, you will utilize your fluency in Korean and English to deliver exceptional customer service experiences and help meet the insurance needs of a diverse clientele.
Key Responsibilities- Establish and maintain strong relationships with customers, ensuring their ongoing satisfaction and loyalty.
- Promptly respond to customer inquiries regarding insurance options, eligibility, policy changes, coverage details, billing, claim submissions, and transfers.
- Educate clients using a customer-focused, needs-based review process to help them understand available insurance products and services.
- Demonstrate a proactive approach to problem-solving and deliver detailed, accurate, and timely service in all customer interactions.
- Collaborate effectively with other team members to achieve agency goals and ensure a seamless customer experience.
- Maintain thorough and up-to-date knowledge of insurance products, licensing requirements, technical developments, and participate in ongoing continuing education as required.
- Provide timely and comprehensive activity reports to the agent, supporting transparent communication and agency operations.
- Fluency in both Korean and English is required to effectively support our diverse client base.
- Active Property & Casualty license is required; Life and Health license is also necessary.
- Excellent written, verbal, and listening communication skills.
- Strong interpersonal abilities, with a people-oriented and customer-focused approach.
- Organizational skills and attention to detail, with the ability to prioritize and multitask in a fast-paced setting.
- Self-motivated, proactive, and dedicated to delivering high-quality service and support.
- Ability to work effectively both independently and as part of a team environment.
- Competency with computer functions relevant to insurance operations and client management.
- Commitment to staying current on all product, licensing, and technical updates as well as fulfilling continuing education requirements.
Joining our agency as a Bilingual Licensed Insurance Customer Service Representative in Flushing, NY, offers a rewarding opportunity to serve the local community, known for its vibrant cultural diversity and dynamic business environment. You will be part of a supportive team that values professional growth and the delivery of remarkable client experiences. The role provides excellent potential for personal development and career advancement within the agency.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.