Bilingual Insurance Customer Service Representative – P&C, Mandarin
Location: NEW YORK, NY
Job Type: fulltime
Company: Meilee Fu - State Farm Agency
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative – P&C, Mandarin Job OverviewThis full-time, remote Bilingual Insurance Customer Service Representative – P&C, Mandarin role offers an exceptional opportunity to join a successful State Farm Agent’s team. The position is designed for a licensed insurance professional who is fluent in both Mandarin and English, and who is committed to delivering excellent customer service and supporting business growth through meaningful client interactions. This remote role is ideal for candidates who demonstrate initiative, professionalism, and a strong desire to contribute to a team-driven environment.
Key Responsibilities- Develop and qualify leads, schedule appointments, and assess customer needs to recommend appropriate insurance products and services.
- Establish and maintain strong customer relationships, providing ongoing support and follow-up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service across all client interactions, including responding to inquiries about insurance product availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing issues.
- Consistently provide timely and comprehensive activity reports to the agent, ensuring transparency and accountability in daily operations.
- Remain current with product changes, advancements in insurance regulations, licensing requirements, and ongoing professional development through continuing education.
- Active Property & Casualty (P&C) insurance license.
- Life and Health insurance license.
- Fluency in both Mandarin and English, with excellent written and verbal communication skills in both languages.
- Prior experience working with State Farm products and procedures.
- Strong interpersonal skills, organizational abilities, and a proactive, detail-oriented approach to problem solving.
- Ability to work independently and collaboratively in a team environment, manage multiple tasks efficiently, and adapt to changing priorities.
- Commitment to providing outstanding customer service and maintaining professionalism in all interactions.
- Competency in using computer applications and learning new technologies relevant to insurance operations.
- Base pay with potential for commissions and bonuses based on experience and licensure.
- Health insurance allowance available following a three-month waiting period.
- 401(k) with employee match, after the applicable waiting period.
- Paid time off for vacation, personal, and sick days.
- Valuable career experience in a reputable agency environment, with opportunities for professional growth and advancement within the office.
This position is with a State Farm independent contractor agent’s office. Employees of State Farm agents must meet all licensing and training requirements to maintain compliance. Please note that State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.