Bilingual Insurance Customer Service Representative
Location: BELLAIRE, TX
Job Type: fulltime
Company: Tim Woodson - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and customer-focused Bilingual Insurance Customer Service Representative (Spanish/English) to join a dynamic team in a full-time capacity. This role is essential in delivering exceptional service to insurance clients and supporting the overall mission of the agency. As a Bilingual Insurance Customer Service Representative, you will leverage your communication skills and insurance knowledge to assist customers, respond to inquiries, and ensure clients have a positive experience with every interaction.
Responsibilities- Establish and maintain strong customer relationships, following up with clients as needed to ensure satisfaction and address concerns.
- Deliver prompt, accurate, and friendly service to clients, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, policy transfers, claim submissions, and billing clarification.
- Educate customers on insurance options using a customer-focused, needs-based review process, ensuring clients understand their coverage and available products.
- Demonstrate a strong work ethic and a commitment to success every day, maintaining high standards of professionalism in all customer interactions.
- Provide timely and thorough activity reports to the agent, ensuring accurate documentation of customer interactions and follow-up actions.
- Work collaboratively with team members to achieve agency goals and deliver a remarkable customer experience.
- Excellent interpersonal skills and ability to build rapport with clients from diverse backgrounds.
- Strong communication skills, including written, verbal, and active listening abilities, in both English and Spanish.
- Organizational skills and the ability to multi-task in a fast-paced environment.
- Self-motivated with a proactive approach to problem-solving and attention to detail.
- Dedication to delivering outstanding customer service and finding solutions to client needs.
- Ability to learn and utilize computer functions relevant to insurance operations.
- Pride in completing work accurately and efficiently, with a focus on quality and timeliness.
- Team-oriented mindset, able to collaborate and contribute to a positive workplace culture.
- Bilingual proficiency in Spanish and English is required for this position.
- Active Property & Casualty insurance license is required, or willingness and eligibility to obtain one.
- Commitment to ongoing professional development, keeping current with product changes, licensing requirements, technical developments, and continuing education.
This opportunity offers valuable career experience, with potential for growth and advancement within the agency. Employees are expected to adhere to all licensing and training program requirements. This position is with a State Farm independent contractor agent. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies.