Bilingual Insurance Customer Service Representative (P&C Licensed)
Location: SAN DIEGO, CA
Job Type: fulltime
Company: Richard Parker - State Farm Agency
Salary: $40000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (P&C Licensed) – San Diego, CA – Full-time
Are you a bilingual (Spanish/English) professional with a Property and Casualty insurance license, looking to further your career in the insurance industry? Join a thriving State Farm Agent team as a Bilingual Insurance Customer Service Representative (P&C Licensed) in San Diego, CA. This full-time, in-office position is ideal for a proactive, people-oriented individual who is dedicated to delivering exceptional customer service and contributing to agency growth. Our team values integrity, strong communication, and a commitment to continuous professional development, making this a great opportunity for a motivated insurance professional.
As a Bilingual Insurance Customer Service Representative (P&C Licensed), you will play a vital role in providing outstanding service to clients, supporting their insurance needs, and fostering positive relationships that help the agency grow. Your responsibilities will include handling client inquiries, processing policy updates, offering insurance solutions, and ensuring every customer interaction is positive and informative. Your bilingual skills will allow you to serve a diverse client base and ensure clear communication throughout the insurance process.
In this role, you will establish and nurture customer relationships by following up with clients, identifying new opportunities for service, and educating clients about a range of insurance products. Your day-to-day activities will involve responding to questions about coverage, eligibility, policy changes, claims, and billing, as well as generating insurance quotes, making sales presentations, and closing sales. The position requires the ability to work effectively both independently and as part of a team, while maintaining a high level of organization and attention to detail.
To be considered for this position, you must hold active Property & Casualty and Life & Health insurance licenses and be fluent in both English and Spanish. Superior interpersonal and communication skills, strong organizational abilities, and a dedication to customer service are essential. The ideal candidate will be self-motivated, proactive in problem-solving, and able to handle multiple tasks efficiently. You should be comfortable learning new computer functions and committed to staying current with industry developments through ongoing training and continuing education.
Working as a Bilingual Insurance Customer Service Representative (P&C Licensed) in San Diego, CA, offers an exciting opportunity to contribute to a dynamic agency environment, gain valuable industry experience, and advance your insurance career. Our team fosters professional growth, encourages collaboration, and recognizes hard work and dedication. The vibrant San Diego area also provides a supportive community and a desirable place to build your career in insurance.
If you are motivated to succeed and ready to make a positive impact, we encourage you to apply today by clicking the job application button. Take the next step in your career as a Bilingual Insurance Customer Service Representative (P&C Licensed) and join a team that values your expertise and dedication.
Bilingual Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time, in-office position serving a diverse client base in San Diego, CA
- Primary focus on delivering excellent customer service and supporting agency growth
- Requires active Property & Casualty and Life & Health insurance licenses
- Role involves a combination of customer service, sales, and relationship management
- Establish and maintain strong customer relationships through ongoing communication and follow-up
- Identify and develop new service opportunities with existing and prospective clients
- Respond promptly and accurately to client inquiries regarding insurance availability, coverages, policy changes, claims, and billing
- Educate clients on insurance options using a needs-based review process
- Prepare insurance quotes, deliver sales presentations, and close sales
- Build and maintain networking relationships to support business growth
- Maintain high standards of work ethic and commitment to daily success
- Provide thorough and timely activity reports to the agent
- Stay current with product changes, licensing requirements, and industry developments
- Hourly pay plus bonus and commission potential
- PTO including vacation, personal, and sick leave
- Retirement plan options
- Opportunities for professional growth and advancement within the agency
- Valuable hands-on experience in a supportive environment
- Bilingual – fluent in English and Spanish (required)
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational skills
- Self-motivated and detail-oriented with a proactive approach to problem-solving
- Ability to multitask and work effectively in a team
- Willingness to learn new computer functions and adapt to changing requirements
- Commitment to accuracy, timeliness, and outstanding customer service
- Energetic, professional, and dedicated to helping clients navigate their insurance needs
- Thrives in a fast-paced, team-oriented office environment
- Committed to ongoing professional development and excellence
- Embraces diversity and values clear communication with clients from various backgrounds
- Passionate about making a positive impact on the agency and community
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors and hire their own employees.
- Employees of State Farm agents are not employees of State Farm.
Apply now to advance your insurance career as a Bilingual Insurance Customer Service Representative (P&C Licensed) in San Diego, CA. Click the job application button to get started today!