Bilingual Insurance Customer Service Representative
Location: Hollywood, CA
Job Type: fulltime
Company: Jim Olson - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and personable Bilingual Insurance Customer Service Representative to join a successful State Farm Agent team. This full-time position is ideal for individuals who are fluent in both Spanish and English and hold active Property and Casualty as well as Life and Health insurance licenses. The role is focused on providing exceptional customer service, supporting insurance clients, and contributing to the overall growth and success of the office. This is an excellent opportunity for a motivated professional seeking valuable experience and career growth in the insurance industry.
Key Responsibilities- Establish and maintain positive customer relationships, ensuring ongoing communication and follow-up as needed.
- Deliver prompt, accurate, and friendly customer service by responding to client inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based review process to thoroughly educate clients about various insurance options.
- Maintain a strong work ethic and demonstrate a commitment to daily success and client satisfaction.
- Provide timely and thorough activity reports to the agent to keep the team informed and organized.
- Remain up-to-date on product changes, licensing requirements, technical developments, and ongoing continuing education in the insurance field.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Bilingual proficiency in Spanish and English (required).
- Excellent interpersonal skills, including effective written, verbal, and listening communication.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and able to solve problems efficiently.
- Dedicated to delivering outstanding customer service at all times.
- Ability to quickly learn and adapt to new computer functions and insurance technologies.
- Demonstrates pride in completing work accurately and in a timely manner.
- Ability to work collaboratively within a team environment and manage multiple tasks simultaneously.
- Competitive hourly pay structure.
- Generous production bonuses based on performance.
- Comprehensive benefits package, fully paid after three months of employment.
- Valuable hands-on experience in the insurance sector.
- Potential for professional growth and advancement within the agent’s office.
This Bilingual Insurance Customer Service Representative role offers a rewarding career path for those interested in making a positive impact in the insurance industry. Working as part of a State Farm independent contractor agent’s team, you will have the chance to develop your skills, interact with a diverse client base, and contribute to the ongoing success of the agency. The office supports a collaborative and inclusive culture, welcoming individuals from all backgrounds who are committed to excellence and customer satisfaction.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.