Bilingual Insurance Customer Service Representative
Location: Lawrenceville, GA
Job Type: parttime
Company: Zephir Insurance & Financial Services
Salary: $12.0 - $17.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service Representative (Spanish/English) - Full-time/Part-time
Join an established and successful insurance agency as a Bilingual Insurance Customer Service Representative, delivering outstanding service and support for valued clients. This rewarding opportunity allows you to leverage your Spanish and English language skills, insurance licensing, and customer-focused mindset to help clients make informed decisions about their insurance needs. As a key member of the team, you will play a pivotal role in building long-lasting relationships and enhancing the customer experience while advancing your career in the insurance industry.
The Bilingual Insurance Customer Service Representative position is an ideal fit for a licensed, energetic professional dedicated to driving business growth through value-based conversations and remarkable service. This role is designed for individuals who are self-motivated, thrive in a dynamic environment, and are passionate about assisting customers with their insurance inquiries and policy management. Whether you are seeking full-time or part-time employment, this is your chance to join a collaborative team, earn competitive compensation, and enjoy excellent growth potential.
Bilingual Insurance Customer Service Representative - Summary- Provide exceptional service to insurance clients in both Spanish and English
- Utilize insurance licensing (Property & Casualty, Life & Health) to support and educate clients
- Establish and nurture customer relationships to ensure retention and satisfaction
- Support agency goals through proactive communication and teamwork
- Build and maintain strong relationships with customers, ensuring their insurance needs are met promptly and efficiently
- Respond to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, claims, billing, and more
- Educate clients on insurance products and services using a needs-based approach
- Conduct thorough policy reviews and follow up with customers as required
- Demonstrate excellent communication skills, both written and verbal, in Spanish and English
- Maintain an organized workflow, managing multiple tasks and providing accurate, timely reports to the agent
- Remain current on product changes, licensing, technical developments, and required continuing education
- Collaborate effectively with team members, supporting a positive and productive work environment
- Competitive hourly pay plus commission/bonus potential
- PTO including vacation and personal/sick days
- Monthly health, dental, and vision stipend
- Retirement plan eligibility after one year of service
- Valuable experience and growth potential within the agency
- Opportunities for advancement based on performance
- Fluency in both Spanish and English
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Exceptional interpersonal, written, and verbal communication skills
- Organizational skills and keen attention to detail
- Demonstrated self-motivation and proactive approach to problem-solving
- Commitment to customer service excellence
- Comfort with learning and utilizing computer systems and software
- Ability to multitask and work effectively within a team environment
- Willingness to provide timely and thorough activity reports to the agency principal
- Dedication to staying up-to-date with industry knowledge and licensing requirements
- Bilingual in Spanish and English, with a passion for helping others
- Licensed in Property & Casualty as well as Life and Health insurance
- Customer-focused, attentive to detail, and motivated to achieve results
- Adaptable, able to thrive in a fast-paced, team-oriented environment
- Organized and able to manage multiple priorities with accuracy
- This position is with an independent insurance agency and not directly with the insurance carrier
- Employment is contingent upon successful completion of all licensing and training requirements
- The agency is committed to offering an inclusive, supportive, and growth-focused workplace
- Applicants are encouraged to apply now by clicking the job application button to take the next step in their insurance career
- Employees of the agency are not employees of the parent insurance company
Equal Opportunity Employer (EEO): This agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are motivated to succeed and can see yourself in this Bilingual Insurance Customer Service Representative position, do not hesitate to take the next step. Apply today and join a dedicated team focused on professional growth and client care!