Bilingual Insurance Customer Service Representative
Location: ROUND ROCK, TX
Job Type: fulltime
Company: Alejandra De La Torre - State Farm Agency
Salary: $43000.0 - $80000.0 per year
Category: Sales
Job Description Apply Now
Are you seeking a rewarding opportunity as a Bilingual Insurance Customer Service Representative? This role is ideal for professionals fluent in both Spanish and English who are passionate about delivering outstanding service and support to clients within the insurance industry. As a vital member of an established insurance agency team, you will play a pivotal role in building relationships with customers, addressing their insurance needs, and ensuring they receive timely, accurate, and friendly assistance throughout their journey.
The Bilingual Insurance Customer Service Representative position offers an excellent environment for personal and professional growth. Whether you have previous insurance experience or are new to the field, comprehensive training will be provided to candidates who demonstrate a positive attitude and a strong work ethic. As part of a collaborative team, you will leverage your bilingual communication skills to connect with a diverse customer base, helping them navigate inquiries regarding policies, claims, billing, and coverage options. Your ability to listen, empathize, and educate clients will contribute to the agency's reputation for exceptional service.
This role offers a dynamic and supportive workplace where your contributions directly impact client satisfaction and the agency’s success. You will benefit from a competitive compensation structure and a comprehensive benefits package designed to support your well-being and career aspirations. The Bilingual Insurance Customer Service Representative position is perfect for individuals who excel at multitasking, thrive in a team-oriented environment, and enjoy the challenge of problem-solving in a fast-paced industry.
Located in a vibrant and accessible area, this opportunity allows you to make a difference in your local community while gaining valuable skills and industry knowledge. If you are driven, detail-oriented, and ready to build a meaningful career in insurance, we encourage you to apply for the Bilingual Insurance Customer Service Representative position today.
Bilingual Insurance Customer Service Representative - Summary- Serve as a key point of contact for customers, providing assistance in both English and Spanish.
- Deliver prompt, accurate, and friendly service to address insurance inquiries, policy changes, and claims.
- Work collaboratively with colleagues to ensure customer needs are met efficiently and professionally.
- Receive comprehensive training, regardless of prior insurance experience.
- Contribute to the agency’s reputation for excellence by maintaining high standards of service and professionalism.
- Establish and maintain positive customer relationships through proactive communication and follow-up.
- Assist clients with questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients on insurance options and help them make informed decisions.
- Maintain a strong work ethic and a commitment to achieving daily and long-term goals.
- Provide timely and thorough activity reports to the agent for ongoing evaluation and improvement.
- Remain current with product changes, licensing requirements, technical developments, and continuing education as required.
- Actively participate in team meetings and contribute to a positive and inclusive workplace culture.
- Base salary plus bonus/commission opportunities.
- PTO, including holidays and vacation days.
- Bereavement leave for compassionate support.
- Comprehensive life insurance coverage.
- 401(k) plan eligibility after a designated period of employment.
- Exceptional preparation for those aspiring to advance within the insurance industry.
- Fluency in both Spanish and English is mandatory.
- Property & Casualty license (must be obtained prior to start date; fee reimbursed after 90 days).
- Life & Health license (must be obtained prior to start date; fee reimbursed after 90 days).
- 1-2 years of sales experience preferred but not required.
- Ability to work flexible hours as outlined by the agency's schedule.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong computer literacy and ability to adapt to new technologies.
- Must reside within a designated proximity to the office for effective service delivery.
- Outgoing, professional, and approachable demeanor.
- Demonstrates a passion for helping others and delivering high-quality customer service.
- Highly organized, detail-oriented, and self-motivated.
- Proactive in identifying and solving problems.
- Thrives in a team environment and is willing to learn new skills.
- Committed to ongoing professional development.
- This position is with an independent contractor agent, not a direct position with the insurance company.
- Selected candidates must complete all applicable licensing and training requirements.
- Employment is contingent on meeting all legal and regulatory standards.
- The agency is committed to equal employment opportunities and a diverse, inclusive workplace.
- Ready to take the next step in your career? Click the job application button to apply and join a team dedicated to supporting clients and building success in the insurance industry.