Bilingual Customer Service Representative
Location: Villa Rica, GA
Job Type: parttime
Company: Bradford Hegler - State Farm Agency
Salary: $12.0 - $15.0 per hour
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative Job OverviewWe are seeking a dedicated and personable Bilingual Customer Service Representative for a full-time position in Villa Rica, GA. This essential customer-facing role is ideal for individuals fluent in both English and Spanish who are passionate about delivering outstanding service and supporting client needs in a professional office environment. As a valued member of our State Farm Agency team, you will be instrumental in fostering positive client relationships, addressing inquiries, and ensuring client satisfaction through effective communication and a commitment to excellence.
Key Responsibilities- Establish and maintain strong customer relationships by providing timely and accurate responses to client inquiries.
- Deliver exceptional customer service through phone, email, and in-person interactions, ensuring high satisfaction levels and a positive agency reputation.
- Educate clients on available insurance options by using a customer-focused, needs-based review process.
- Respond to questions regarding insurance availability, eligibility, policy changes, transfers, claim submissions, billing clarifications, and more.
- Proactively follow up with clients to resolve outstanding issues and maintain ongoing engagement.
- Demonstrate a strong work ethic and a daily commitment to achieving team and personal success.
- Collaborate effectively with peers, contributing to a supportive and efficient office environment.
- Fluency in both English and Spanish is required to communicate effectively with a diverse client base.
- Willingness to obtain a Property and Casualty insurance license (training and support provided for the right candidate).
- Excellent phone contact handling skills, including active listening and clear verbal communication.
- Comfortable making outbound calls and engaging with customers in a friendly, professional manner.
- Strong problem-solving skills with the ability to empathize with and advocate for clients.
- Patient, empathetic, and communicative, with a genuine passion for helping others.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced office setting.
- Strong computer skills and a high level of comfort working with various office software and systems.
- Opportunity to work in a welcoming and supportive environment in Villa Rica, GA, a vibrant and growing community.
- Comprehensive training provided for candidates with the right attitude and commitment.
- Valuable experience and skill development within the insurance industry.
- Potential for career growth and advancement within the agency.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.